Robin R Fowler-Mirabeau
Trenton,NJ
Summary
Adept at managing high-pressure situations, I excelled at the Department of Labor by skillfully handling a large volume of customer inquiries daily, ensuring satisfaction and retention. My expertise in utilizing advanced call center technologies, coupled with exceptional communication and organizational skills, significantly contributed to maintaining quality standards and enhancing customer service efficiency.
Overview
45
45
years of professional experience
Work History
UNEMPMT INS CLK REMPLMT CALL CTR
DEPARTMENT OF LABOR
11.1979 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's DABS, LOOPs, CMS, AVAYA tele database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Ewing High
Ewing NJ06.1979
Skills
Reliability
Excellent Communication
Organizational Skills
Active Listening
Relationship Building
Positive Reinforcement
Timeline
UNEMPMT INS CLK REMPLMT CALL CTR
DEPARTMENT OF LABOR
11.1979 - Current
High School Diploma -
Ewing High
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