Gina M. Jackson
San Francisco,CA
Summary
Experienced with site management and team coordination. Utilizes strategic planning to optimize project workflows and meet deadlines. Track record of effective problem-solving and decision-making under pressure.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Mail Ctr. Site Lead
Complete Management Solutions
San Francisco, CA
10.2019 - 12.2025
- Managed & oversaw all services contracted by the client at the assigned site by providing exceptional customer service & quality
- Evaluated and resolved high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive, and friendly customer environment.
- Managed status reports, productivity reports, and other source documents to ensure optimal performance was met by staff
- Functioned as a liaison between the client & CMS
- Prioritized and scheduled all work, including overflow work to the backup facility.
- Ensures proper maintenance and usage of all equipment and supplies
- Conducts staff meetings to ensure communication of corporate policies and goals
- Managed staff by developing and mentoring staff; handled corrective actions as necessary on a timely basis and in accordance with Company policy; evaluated performance; provided training and development opportunities; coached and counseled staff
- Ensured production targets onsite were met daily, weekly, and monthly by measuring against Company goals
- Interfaced with the client, operations team, and corporate departments as necessary
- Strategic Mail Support Administrator - Set up profiles and provide support for users of shipping systems such as DHL/FEDEX/UPS, (ShipExec)
- Acted as a liaison for company employees returning to work by administering and keeping track of the COVID-19 test kits.
- Acted as floor warden and assisted in making sure everyone was off the floor and accounted for during fire drills or actual emergencies.
- Experience in hospitality with large groups.
- Some experience with budgeting and expense reports.
Site Manager I
Canon Business Processing Service
07.2008 - 09.2019
Mail Services Supervisor
Citibank Bank
07.2003 - 07.2008
Mail Services Coordinator
Cal Fed Bank
08.1986 - 07.2003
Education
GED -
Youth For Service
San Francisco, CA05-1982
Skills
- Microsoft Office Suite
- Adobe
- Operations management
- Written communication
- Time management
- Reliability
- Teamwork
- Effective communication
- Adaptability
Certification
- Customer Service Training - Yearly, through previous position
Timeline
Mail Ctr. Site Lead
Complete Management Solutions
10.2019 - 12.2025
Site Manager I
Canon Business Processing Service
07.2008 - 09.2019
Mail Services Supervisor
Citibank Bank
07.2003 - 07.2008
Mail Services Coordinator
Cal Fed Bank
08.1986 - 07.2003
GED -
Youth For Service