Daniel Heras
Woodbridge,VA
Summary
Reputable IT competent experienced in managing data for employers, clients, and distributing information across organization. Known for analyzing data, supports the backbone infrastructure of network security, and maintain sensitive government documentation as well as contribute to team efforts. Expertise in technical understanding and versatile helpdesk support representative that gives the ability at offering clients easy-to-understand guidance and actionable advice. Sets up hardware, software, and networks to meet company specifications. Friendly and upbeat team player who enjoys bringing professional customer and peer satisfaction. Strong phone speaking skills paired with in-depth knowledge of computing systems as a whole. Punctual and responsible individual polished in navigating multiple computer virtualization and applications.
Overview
2
2
years of professional experience
Work History
Information Technology Specialist
United States Army Reserve
08.2023 - Current
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Help Desk Support
Detailing Auto Genius
06.2022 - 07.2023
- Ensured compliance with company policies regarding data security during interactions with customers.
- Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Education
Business Information Technology
Northern Virginia Community College
Annandale, VA11.2024
High School Diploma -
Gar-Field High School
Woodbridge, VA05.2021
Skills
- IT Troubleshooting
- Problem-solving skills
- Information Security
- Network configuration
- Cisco packet tracer
- Strong written & verbal skills
- Operating system configuration
- Technical support
Accomplishments
- Finished top 5% of my AIT (Advanced Individual Training) class for my MOS (Military Occupation Specialist) and recognized for my educational achievements.
- Awarded token of strong leadership and heroic attributes within my military career.
Additional Information
- Obtained secret security clearance
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Information Technology Specialist
United States Army Reserve
08.2023 - Current
Help Desk Support
Detailing Auto Genius
06.2022 - 07.2023
Business Information Technology
Northern Virginia Community College
High School Diploma -
Gar-Field High School