Rachel Robinson

• Prepare patients for exams by obtaining vital signs, reviewing medication lists, and documenting medical history.
• Assist providers with routine primary care procedures such as EKGs, injections, wound care, and point-of-care testing.
• Perform venipuncture, specimen collection, and diagnostic screenings as allowed by certification and state regulations.
• Administer vaccines, medications, and treatments under provider supervision.
• Maintain exam room cleanliness, sterilize instruments, and follow infection control and safety protocols.
• Conduct patient education on medications, chronic disease management, follow-up care, and preventive health measures.
• Collaborate with physicians, nurse practitioners, and clinical staff to support patient care plans.
• Ensure smooth patient flow and efficient rooming and discharge processes.
• Participate in quality improvement initiatives, staff meetings, and ongoing training.
• Communicate clearly and respectfully with patients to maintain a positive primary care experience.

• Manage daily operations of the medical office, ensuring smooth patient flow and efficient scheduling.
• Oversee front-desk activities, medical records, billing processes, and patient communications.
• Maintain and update office policies, procedures, and compliance standards (HIPAA, OSHA, and state regulations).
• Coordinate facility maintenance, equipment upkeep, and supply inventory management.
• Implement process improvements to enhance efficiency and patient satisfaction.

Staff Management:

• Recruit, train, and supervise administrative and clinical support staff.
• Conduct performance evaluations, schedule staff, and manage payroll and timekeeping.
• Provide ongoing coaching, conflict resolution, and team-building support.
• Ensure staff adherence to office policies, safety standards, and professional conduct.
• Generate routine reports on productivity, revenue, and operational trends.

Patient Relations:

• Address patient concerns, resolve service issues, and promote a positive patient experience.
• Ensure consistent, professional communication across all staff interacting with patients.
• Maintain confidentiality and patient privacy at all times.

• Prepare patients for examinations, take vital signs, and document medical history.
• Assist providers with procedures, treatments, and exams.
• Perform point-of-care testing, collect specimens, and administer medications or injections as permitted by state law and facility policy.
• Sterilize and prepare instruments, maintain exam room cleanliness, and follow infection control guidelines.
• Coordinate referrals, authorizations, and diagnostic testing when needed.

Administrative Duties:

• Greet patients, verify insurance, and update demographic information.
• Schedule appointments, manage phone calls, and handle patient inquiries.
• Maintain accurate documentation in EMR systems.
• Process billing information and complete necessary forms.
• Assist in managing inventory and stocking medical supplies.

• Prepare patients for examinations, take vital signs, and document medical history.
• Assist providers with procedures, treatments, and exams.
• Perform point-of-care testing, collect specimens, and administer medications or injections as permitted by state law and facility policy.
• Sterilize and prepare instruments, maintain exam room cleanliness, and follow infection control guidelines.
• Coordinate referrals, authorizations, and diagnostic testing when needed.

Administrative Duties:

• Greet patients, verify insurance, and update demographic information.
• Schedule appointments, manage phone calls, and handle patient inquiries.
• Maintain accurate documentation in EMR systems.
• Process billing information and complete necessary forms.
• Assist in managing inventory and stocking medical supplies.

• Ensured residents' comfort and safety by aiding in daily activities.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and organization of resident areas, adhering to health standards.
• Collaborated with healthcare team to develop individualized care plans for residents.
• Participated in training programs to enhance caregiving skills and knowledge base.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Assisted residents with daily living activities, ensuring comfort and safety.