Roble Adam
Worcester,MA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
7
7
years of professional experience
Work History
Security Professional
Allied Universal Security Services
Greater Boston Area
06.2022 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated areas of suspicion.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Monitored video surveillance feed and system alerts for suspicious activity.
Security Officer
Securitas Security Services
Marlborough, MA
06.2020 - 06.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Security Officer
G4S Security Solutions
Natick, MA
11.2019 - 05.2020
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Associate
Walmart
Oxford, MA
10.2016 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
Education
High School Diploma -
Claremont Academy
Worcester, MA04.2016
Skills
- Development Activities
- Policy Updates
- Dock Loading
- Call Prioritization
- Personnel Protection
- Daily Logs
- CPR Certified
- Safety and Security Regulations
- Disputant Relations
- Safety and Security Procedures
- Risk Assessment
- Critical Thinking
Timeline
Security Professional
Allied Universal Security Services
06.2022 - 09.2023
Security Officer
Securitas Security Services
06.2020 - 06.2022
Security Officer
G4S Security Solutions
11.2019 - 05.2020
Customer Service Associate
Walmart
10.2016 - 11.2019
High School Diploma -
Claremont Academy