Summary
Overview
Work History
Education
Skills
Details
Personal Information
Work Availability
Timeline
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Robyn Bradford

Palm Beach Gardens,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of associates in dynamic, fast-paced settings.

Overview

25
25
years of professional experience

Work History

Sales Professional/Customer Experience Leader

Bloomingdales
10.2021 - Current
  • Trained and mentored sales representatives on effective techniques resulting in an increase in new accounts.
  • Utilized sales techniques and strategies to build customer relationships and increase client sales
  • Reached out to customers after completed sales to evaluate satisfaction and procure repeat visits.
  • Grew client base by analyzing consumer needs to introduce relevant products and greaten sales.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Implemented incentive-based programs that increased customer satisfaction and improved customer experience.
  • Led the safety training program significantly improving the store's score.

Store Manager

Big Kahuna/Sweet Treats
03.2014 - 08.2019
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store organization, maintenance, and purchasing functions.

Office Manager

Laser And Beauty
01.1999 - 08.2015
  • Welcomed and implemented office policies and procedures that increased operational efficiency
  • Managed branch operations, including scheduling staff and coordinating customer visits
  • Designed a series of advertising campaigns that increased client relationships.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coached employees through day-to-day work and complex problems.

Education

Associates - English Literature

PBCC

Skills

  • Microsoft Office
  • Active listening
  • Sales and Marketing Strategies
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Adaptability
  • Fast Learner
  • Leadership Skills
  • Excellent Communication Skills
  • Customer Service Skills
  • Customer relationship building
  • Business Development

Details

Palm Beach Gardens

Personal Information

Title: Customer Experience Leader

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Professional/Customer Experience Leader

Bloomingdales
10.2021 - Current

Store Manager

Big Kahuna/Sweet Treats
03.2014 - 08.2019

Office Manager

Laser And Beauty
01.1999 - 08.2015

Associates - English Literature

PBCC

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Robyn Bradford