Robyn Childress
Franklin
Summary
Efficient and organized professional with a solid background in patient care and office administration. Known for strong attention to detail and time management, ensuring compliance with HIPAA regulations while managing medical supplies effectively. Detail-oriented Patient Care Secretary with strong communication skills and expertise in maintaining patient confidentiality. Proven ability to manage inventory efficiently while supporting patient care initiatives.
Overview
25
25
years of professional experience
Work History
Patient Care Secretary/Medical Supply Clerk
VITAS Healthcare
Dayton
09.2015 - Current
- Coordinated communication between patients, families, and healthcare teams effectively.
- Maintained accurate patient records using electronic health record systems.
- Handled incoming calls, addressing inquiries with professionalism and empathy.
- Organized and maintained office supplies and medical documentation efficiently.
- Collaborated with multidisciplinary teams to support patient care initiatives.
- Ensured compliance with HIPAA regulations and confidentiality policies consistently.
- Collaborated with clinical staff regarding patient care needs such as referrals or special requests.
- Processed incoming mail and faxes related to patient care services promptly.
- Organized and filed medical records, documents, correspondence and other materials.
- Updated patient demographics on an ongoing basis ensuring accuracy of contact information.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Managed inventory of medical supplies for efficient stock levels.
- Processed incoming supply shipments and verified contents for accuracy.
- Organized storage areas to ensure easy access and compliance with safety standards.
- Assisted healthcare staff in locating and retrieving medical supplies promptly.
- Trained new staff on inventory management procedures and safety protocols.
- Implemented best practices for waste reduction in supply usage and disposal.
- Monitored inventory levels to ensure adequate stock is available at all times.
- Provided assistance in the unloading of deliveries from trucks into storage areas.
- Ordered medical supplies to keep par levels in acceptable range.
- Fulfilled orders for medical supplies and equipment in accordance with customer requests and specifications.
State Tested Nursing Assistant/Medical Supply Clerk
Laurels of Huber Heights
Huber Heights
01.2001 - 08.2015
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of resident rooms and common areas.
- Documented patient information accurately in care records.
- Provided emotional support to residents and families during difficult times.
- Collaborated with nursing team to plan individual care for residents.
- Educated residents on health practices and wellness initiatives.
- Participated in training sessions to enhance caregiving skills and techniques.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Provided compassionate care to individuals in need of assistance.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Helped transfer patients from beds to wheelchairs or exam tables using proper body mechanics techniques.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Followed infection control protocols while performing nursing assistant duties.
- Adhered to all safety regulations set forth by the facility.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory by tracking and organizing medical supplies efficiently.
- Processed orders for medical equipment and supplies accurately and promptly.
- Assisted healthcare staff in locating necessary medical items within the facility.
- Maintained cleanliness and organization of supply storage areas consistently.
- Coordinated deliveries of medical supplies to various departments as needed.
- Utilized inventory management software to monitor stock levels effectively.
- Conducted regular audits of medical supplies to ensure compliance with regulations.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Monitored inventory levels to ensure adequate stock is available at all times.
- Assisted customers with inquiries, product selection, and problem resolution related to medical supply orders.
- Ordered medical supplies to keep par levels in acceptable range.
- Processed returns of defective or expired medical supplies according to established guidelines.
- Followed safety protocols while working around hazardous materials such as chemicals or sharps containers.
Education
High School Diploma -
Miami Valley Career Technology Center
Englewood, OH06-1997
Skills
- communication skills
- office administration
- team collaboration
- time management
- problem solving
- attention to detail
- Strong organization
- Patient confidentiality
- EMR updating
- Telephone customer support
- medical terminology
- inventory control
- patient record maintenance
- supply chain coordination
- patient relations
Accomplishments
2 time Vitas Best Award
Timeline
Patient Care Secretary/Medical Supply Clerk
VITAS Healthcare
09.2015 - Current
State Tested Nursing Assistant/Medical Supply Clerk
Laurels of Huber Heights
01.2001 - 08.2015
High School Diploma -
Miami Valley Career Technology Center