Robyn Crain McGaugh
Clermont,FL
Summary
Achieved high levels of customer satisfaction through dedicated service in fast-paced establishments. Promoted safe food handling practices, contributing to a clean and compliant environment. Mastered an extensive array of drink recipes, enhancing the overall dining experience for guests.
Overview
7
7
years of professional experience
Work History
Bartender
The Wharf at Sunset Walk
Kissimmee, FL
05.2025 - Current
- Crafted and served a diverse range of beverages in high-volume environment.
- Trained new staff on cocktail preparation and bar inventory management.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Developed drink specials based on seasonal ingredients and customer feedback.
- Managed cash register transactions ensuring accuracy in sales reporting.
- Implemented efficient workflows to reduce wait times during peak hours.
- Provided exceptional customer service, fostering repeat business through positive interactions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Dave and Buster’s
New Orleans, LA
08.2024 - 04.2025
- Executed opening and closing procedures to ensure operational readiness.
- Printing sales receipts, accepting cash and credit card payments for sales.
- Maintained cleanliness and organization standards for bar operations.
- Prepare alcoholic beverages in compliance with safe alcohol service practices.
- Provide a positive guest experience, interact with patrons.
- Managed cash register operations, ensuring accurate transactions and balanced cash flow.
Server, Bartender
Buffalo Wild Wings
Tupelo, MS
08.2019 - 06.2024
- Progressed from server to bartender within one year, demonstrating adaptability and commitment to professional growth.
- Establish and build enduring relationships with customers to ensure repeated business.
- Entering and completing orders in the POS system.
- Ensure timely delivery of all food and drink orders.
- Ensured delivery of exceptional customer experiences through attentive service.
- Prepared alcoholic and non-alcohol beverages for a high-volume restaurant including a 16 chair rail as the only bartender.
- Changed kegs and kept beer cooler stocked, clean, and organized.
- Knowledge of menu and upselling suggestions.
Education
High School Diploma -
J.Z.George High School
Carrollton, MS05.2012
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Responsible alcohol service
Complex Problem-solving
Cash register operation
Menu memorization
Service-oriented mindset
Suggestive selling
Alcohol awareness
New hire training
Changing beer kegs
ABC standards
Timeline
Bartender
The Wharf at Sunset Walk
05.2025 - Current
Bartender
Dave and Buster’s
08.2024 - 04.2025
Server, Bartender
Buffalo Wild Wings
08.2019 - 06.2024
High School Diploma -
J.Z.George High School