Summary
Overview
Work History
Education
Skills
Timeline
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Robyn Dennis

Heath

Summary

Dynamic customer service professional with a proven track record at Discover, excelling in active listening and critical thinking. Adept at resolving complex inquiries and enhancing user experiences, I effectively coached new hires and streamlined processes, ensuring high-quality service delivery. Committed to fostering client relationships and promoting well-being through personalized care.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Discover
08.2019 - Current
  • Resolved customer inquiries efficiently through phone, email, and chat channels.
  • Assisted in processing account changes and transaction disputes for customers.
  • Maintained comprehensive knowledge of product offerings to provide accurate information.
  • Collaborated with team members to enhance service delivery and streamline processes.
  • Offered tailored solutions to meet customer needs while adhering to company policies.
  • Educated customers on features and benefits of financial products offered by Discover.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Caregiver

First Light Home Care
05.2017 - 07.2019
  • Assisted clients with daily living activities, ensuring comfort and dignity.
  • Monitored client health and reported changes to healthcare professionals.
  • Developed personalized care plans in collaboration with family members and healthcare teams.
  • Provided companionship, fostering emotional well-being and social interaction.

Caregiver

CSS Health
01.2016 - 08.2017
  • Provided personal care and assistance with daily living activities to enhance client comfort and independence.
  • Administered medication according to prescribed schedules, ensuring adherence to health guidelines.
  • Assisted clients with mobility and physical exercises, promoting overall health and well-being.
  • Maintained detailed records of client progress and changes in condition for effective communication with healthcare professionals.

Education

Diploma - High School

Newark High School
Newark, OH
06.2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Staff education and training
  • Customer education
  • Live chat support
  • Building rapport
  • Team development
  • Relationship building
  • Problem resolution

Timeline

Customer Service Representative

Discover
08.2019 - Current

Caregiver

First Light Home Care
05.2017 - 07.2019

Caregiver

CSS Health
01.2016 - 08.2017

Diploma - High School

Newark High School

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Robyn Dennis