Robyn Burns
Norfolk,VA
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations.
Overview
10
10
years of professional experience
Work History
Service Advisor
Firestone Auto Care
Norfolk, VA
09.2023 - Current
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Participated in ongoing training activities related to automotive technology advancements.
- Maintained records of customer interactions and transactions.
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer complaints in an efficient and courteous manner.
Sales Associate
Spencer's Gifts
Norfolk, VA
07.2023 - 01.2025
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
Special Education Teacher Assistant
Knox County School System
Knoxville, TN
08.2014 - 05.2015
- Assisted in the implementation of individualized education plans for special needs students.
- Collaborated with classroom teachers to ensure that modifications were made to meet the needs of each student.
- Instructed small groups of students in specialized areas such as reading comprehension or math skills.
- Worked one-on-one with students who required additional assistance understanding material or completing assignments.
- Monitored playground activities to ensure safety for all children involved.
- Helped create a positive learning environment by encouraging students through positive reinforcement techniques.
- Assisted with the management of student behaviors in the classroom setting using de-escalation strategies.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH12-2026
High School Diploma -
Celebration High School
Celebration, FL05-2007
Skills
- Documentation And Reporting
- Data Entry
- Repairs Scheduling
- Computer Skills
- Price Quoting
- Customer Service
- Clerical Support
- Handling Customer Complaints
- Multitasking and Organization
- Listening Skills
References
References available upon request.
Timeline
Service Advisor
Firestone Auto Care
09.2023 - Current
Sales Associate
Spencer's Gifts
07.2023 - 01.2025
Special Education Teacher Assistant
Knox County School System
08.2014 - 05.2015
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Celebration High School
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