ROBYN FALK
Registered Nurse
Des Moines,IA
Summary
Registered Nurse with proven experience in hospital and insurance industries. Skilled in healthcare management, nursing documentation, and the application of medical devices. Adept at motivational interviewing to foster patient engagement and satisfaction. Focused on delivering effective healthcare solutions and improving service delivery.
Overview
36
36
years of professional experience
2
2
Languages
Work History
RN Care Manager Nurse Navigator
Humana, Inc
09.2015 - Current
- Conduct telephonic outreach to members with chronic health conditions and for post-discharge from medical facilities to promote health management.
- Educate members on red flag signs and symptoms to ensure timely medical attention.
- Facilitate member understanding of medication adherence, appointment attendance, and preventive screenings.
- Utilize motivational interviewing techniques to assess member needs and preferences.
- Promote appropriate healthcare resource utilization, including telemedicine and physician consultations.
- Collaborate with members to create individualized care plans for optimal health outcomes.
- Emphasize importance of monitoring health conditions to enhance decision-making processes.
- Lead initiatives that improved member satisfaction with healthcare plans through effective communication.
RN Care Manager
Healthways
10.2009 - 09.2015
- Implemented process improvements in patient care delivery, enhancing operational efficiency and maintaining high standards of patient safety.
- Mentored junior nursing staff on care management best practices, contributing to team development and improved patient care delivery.
- Utilized electronic health records systems to track patient data and ensure accurate documentation, supporting seamless care transitions.
- Engaged in community outreach initiatives to promote health literacy, increasing awareness of available healthcare resources and services.
- Developed comprehensive care plans for patients, enhancing quality of care and ensuring compliance with healthcare standards.
- Collaborated with multidisciplinary teams to coordinate patient services, resulting in streamlined care processes and improved patient outcomes.
- Conducted regular assessments and evaluations of patient progress, facilitating timely interventions and optimizing treatment effectiveness.
- Educated patients and families on health management strategies, promoting adherence to treatment plans and fostering self-management skills.
Customer Service Representative
CDS Global
10.1999 - 04.2012
- Implemented process improvements that streamlined customer complaint resolution, resulting in quicker response times and increased efficiency.
- Collaborated with cross-functional teams to identify and resolve service-related challenges, improving overall operational effectiveness and customer experience.
- Managed high-volume inbound calls, adhering to established protocols while maintaining a professional demeanor and resolving customer concerns.
- Assisted in the development of training materials for customer service protocols, contributing to enhanced team performance and service quality.
Staff Registered Nurse
UnityPoint Health
07.2006 - 04.2012
- Developed and implemented patient care plans, ensuring compliance with safety standards.
- Led nursing staff in delivering high-quality patient care, improving treatment outcomes.
- Mentored new nursing staff to enhance performance and boost team morale.
- Coordinated patient assessments and interventions, streamlining care delivery and communication.
Staff Registered Nurse
Mercy Hospital
08.2005 - 07.2006
- Facilitated development and implementation of patient care plans, ensuring compliance with safety standards.
- Led nursing team in delivering high-quality patient care, improving treatment outcomes.
- Mentored new nursing staff, enhancing team performance through effective training and support.
- Coordinated patient assessments and interventions, streamlining care delivery and communication among healthcare teams.
Restaurant Waiter
Raul's Mexican Restaurant
01.1990 - 04.2005
- Provided outstanding customer service by efficiently taking orders and resolving guest inquiries.
- Ensured cleanliness and organization of dining areas, enhancing guest experiences.
- Facilitated training for new employees on menu items and service standards, promoting teamwork.
- Worked with kitchen personnel to guarantee timely food delivery and correct order execution.
Education
Associate of Science - Nursing
Des Moines Area Community College
Ankeny, IA05.2005
Skills
Procedure Manuals
Direct Patient Care
Triage Nursing
Progressive Care Nursing
Nursing Leadership
Wellness Coaching
Therapy
Social Determinants Of Health
Injections
Communication
Coaching
Healthcare
Healthcare Management
Health Insurance
Health Education
Health Promotion
Healthcare Industry
Public Health
US Health Insurance Portability and Accountability Act (HIPAA)
Microsoft Office
EPIC Systems
Genesis
Five 9
Cisco
AI Enhanced Documentation System
Inclusion and Diversity
Timeline
RN Care Manager Nurse Navigator
Humana, Inc
09.2015 - Current
RN Care Manager
Healthways
10.2009 - 09.2015
Staff Registered Nurse
UnityPoint Health
07.2006 - 04.2012
Staff Registered Nurse
Mercy Hospital
08.2005 - 07.2006
Customer Service Representative
CDS Global
10.1999 - 04.2012
Restaurant Waiter
Raul's Mexican Restaurant
01.1990 - 04.2005
Associate of Science - Nursing
Des Moines Area Community College