Robyn Flammang
Omaha,NE
Summary
Knowledgeable Hearing Instrument Specialist well-versed in testing hearing, fitting devices and educating patients. Good communication and conflict resolution skills with an organized nature and flexible approach to working with individual clients. Ready to offer 21 years' experience to a challenging new role.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Licensed Hearing Instrument Specialist
American Hearing Audiology
2017.01 - Current
- Developed strong communication skills working with diverse populations to address varying degrees of hearing loss concerns.
- Improved patient outcomes by conducting thorough hearing evaluations and providing personalized recommendations.
- Established a positive rapport with patients, fostering trust and loyalty to the practice over time.
- Maintained up-to-date knowledge on industry advancements through continuous professional development opportunities.
- 2nd in revenue in FYE23
- Developed strong partnership with the patient care coordinator which in turns drives sales
Licensed Hearing Instrument Specialist
Connect Hearing
2015.04 - 2017.01
- Increased sales of hearing devices by developing targeted marketing strategies and promotional campaigns.
- Developed strong communication skills working with diverse populations to address varying degrees of hearing loss concerns.
- Established a positive rapport with patients, fostering trust and loyalty to the practice over time.
- Assisted in training new staff members on best practices within the clinic, contributing to an efficient work environment.
- Liaised between insurance companies and patients streamlining the reimbursement process for hearing aid purchases.
- Maintained up-to-date knowledge on industry advancements through continuous professional development opportunities.
- Managed inventory effectively to ensure availability of appropriate devices while minimizing costs associated with excess stock.
Licensed Hearing Instrument Specialist
Hearing Lab Technology
2012.01 - 2015.04
- Developed strong communication skills working with diverse populations to address varying degrees of hearing loss concerns.
- Assisted in training new staff members on best practices within the clinic, contributing to an efficient work environment.
- Managed inventory effectively to ensure availability of appropriate devices while minimizing costs associated with excess stock.
- Proven understanding of the sales cycle process and ability to remain focused on customer satisfaction throughout all stages
Licensed Hearing Instrument Specialist
Beltone Hearing And Audiology
2003.05 - 2011.07
- Responsible for promotion of the product through explaining the importance, benefit and comfort.
- Deals with the customers queries and problems and troubleshoot them
- Assisting them with information of the available finance options and relevant documentation
- Responsible for hiring, training and managing staff members
- Maintaining good relationship with new and permanent customers
- Present presentations to the customer both verbally and written
- Develop and implement new strategies to increase sales of the store
- Manage Grand Island and Lincoln Branches
- Directed the expansion of new branch locations
Education
Bachelor of Science - Speech-Language Pathology And Audiology
University of Nebraska Lincoln
Lincoln, Nebraska12.2000
Timeline
Licensed Hearing Instrument Specialist
American Hearing Audiology
2017.01 - Current
Licensed Hearing Instrument Specialist
Connect Hearing
2015.04 - 2017.01
Licensed Hearing Instrument Specialist
Hearing Lab Technology
2012.01 - 2015.04
Licensed Hearing Instrument Specialist
Beltone Hearing And Audiology
2003.05 - 2011.07
Bachelor of Science - Speech-Language Pathology And Audiology
University of Nebraska Lincoln
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