Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

ROBYN GAGNIER

north olmsted

Summary

Dynamic manager with a proven track record at Bloomin' Brands, excelling in team leadership and customer service. Skilled in coaching and training, I enhanced guest satisfaction through effective problem resolution and meticulous inventory management. Recognized for fostering a positive work environment, driving employee engagement, and achieving operational excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Bloomin' Brands
10.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Continuously coached on standard and spec's during shifts, giving feedback in the moment and encouraging them with role plays, and celebrating all sales accomplishments as well as providing detailed reports on overall guest satisfaction from their shift to use as open discussion for their benefit.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving order errors promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Coached and teached new recipes, new specs, as well as plate presentation and adaptiveness to be plate ready
  • Ensured line was set up accurately, including daily line checks as well as manager check lists to ensure line and front of house as well as outside of restaurant was food ready and safe for guests and employees.
  • Set up and followed through with proper new hires training both in boh and foh, including utilizing materials to document.
  • Supported nightly on line to ensure employees had support during busy business hours, as well as to be able to teach and coach in the moment.
  • Supported in foh to ensure employees have confidence with their guest and are able to give the best experience to the guest without feeling overwhelmed.

Line Cook

Bloomin' Brands
01.2008 - 10.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Coached on line as team lead and helped on every station during busy business hours
  • Managed kitchen on assistant kitchen management days, included ensuring line checks were complete, meat work book was balanced and proteins accounted for, as well as planning and covering breaks.

Sales Floor Associate

Bath and Body Works
10.2010 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Cashed people out both on registers as well as using a sales floor hand held register for credit card sales during holiday busy peak business hours.

Education

High School Diploma -

Kenmore East Senior High School
Kenmore, NY
06-2009

Skills

  • Customer service, problem solving apitude
  • Team leadership
  • Teamwork and collaboration
  • Time management
  • Decision-making
  • Coaching and teaching
  • Guest visits and ensuring satisfaction
  • Building bonds with both employees and guests
  • Inventory management and reports
  • Recruiting and interviewing, hiring and training, training development
  • Vendor management
  • Disciplinary techniques
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Schedule preparation, and utilizing generated shifts
  • Performance evaluations
  • Product management
  • Budget control
  • Safety procedures
  • Employee onboarding
  • Policy and procedure development
  • Posi system
  • Nightly cash out and reporting
  • Profit and loss reporting
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Goal setting
  • Strategic planning
  • Operations management
  • Staff development
  • Sales techniques
  • Policy implementation
  • Conflict resolution

Accomplishments

  • Successfully managed a kitchen in Macedonia for four years
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved food waste results by coaching and teaching as well as accurate ordering and inventory tracking with accuracy and efficiency.
  • Achieved guest satisfaction through effectively helping with coaching and teaching both with line cooks and servers to enhance overall store turnover
  • Supervised team of 30-40 staff members.
  • Documented and resolved employee conflict which led to some terminations as well as some resolution between the employees.


Certification

  • CM - Certified Manager Certification
  • Certified Kitchen Manager, Outback Steakhouse - 2018-2024
  • Serv Safe Certified


Interests

  • Crafting and DIY Projects
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have a passion for photography and editing photos
  • Interior Design
  • Drawing and Painting
  • Creative Writing
  • Kayaking
  • Gardening
  • Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Manager

Bloomin' Brands
10.2020 - Current

Sales Floor Associate

Bath and Body Works
10.2010 - 02.2018

Line Cook

Bloomin' Brands
01.2008 - 10.2020

High School Diploma -

Kenmore East Senior High School

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ROBYN GAGNIER