Robyn Gillock
Aurora,CO
Summary
Self-motivated professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
1
1
year of professional experience
Work History
Lead Coordinator
Gaylord Resort And Convention Center By Marriott
Ayrora, CO
11.2021 - 12.2021
- Maintained master schedule and created daily schedules.
- Devised and implemented improvements to reporting procedures.
- Led comprehensive staff member training covering key topics.
- Coached employees through day-to-day work and complex problems.
- Entered and maintained departmental records in company database.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Resolved employment-related disputes through proactive communication.
Front Desk/Night Audit Supervisor
Talkeetna Alaskan Lodge
Talkeetna, AK
06.2021 - 08.2021
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Processed check-ins and check-outs, created reservations and processed special requests.
- Monitored front areas so that questions could be promptly addressed.
- Collaborated with [Type] departments to achieve program advancement.
Wire Transfer Specialist
First American State Bank
Greenwood Village, CO
09.2020 - 06.2021
- Accepted and processed account payments.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Oversaw daily operations to ensure high levels of productivity.
Education
Associate of Science -
Clinton Community College
Clinton, IASkills
Document management
Team communication
Critical Thinking
Timeline
Lead Coordinator
Gaylord Resort And Convention Center By Marriott
11.2021 - 12.2021
Front Desk/Night Audit Supervisor
Talkeetna Alaskan Lodge
06.2021 - 08.2021
Wire Transfer Specialist
First American State Bank
09.2020 - 06.2021
Associate of Science -
Clinton Community College