Robyn Gunton
Inwood,Wv
Summary
Polite and professional Fraud Member Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Fraud MSR
Navy Federal Credit Union
10.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Receptionist
Walter & Walter Insurance Agency
12.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Assistant Manager
Sheetz
10.2020 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Learning Ambassador
Amazon
08.2018 - 04.2020
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Evaluated individual employee performance, providing constructive feedback aimed at enhancing skillsets while maintaining a professional tone throughout each interaction.
- Empowered team members to take ownership of their individual performance through consistent encouragement and reinforcement of company values and expectations.
- Spearheaded the development of a comprehensive employee onboarding program, ensuring new hires were equipped with the knowledge and skills necessary to excel within their roles.
Education
High School Diploma -
Sherando High School
Stephens City, VA06.2011
Skills
Active Listening
Customer Service
Data Entry
Customer Relations
Money handling abilities
Payment Processing
Team Development
Staff Training
Customer Satisfaction
Timeline
Fraud MSR
Navy Federal Credit Union
10.2023 - Current
Receptionist
Walter & Walter Insurance Agency
12.2021 - 08.2022
Assistant Manager
Sheetz
10.2020 - 09.2021
Learning Ambassador
Amazon
08.2018 - 04.2020
High School Diploma -
Sherando High School
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