Robyn Harvey
Saint Louis,MO
Summary
Experienced in healthcare data analysis with a proven track record of providing critical insights that drive operational improvements and enhance patient care. Leveraging advanced analytical techniques, identifies trends and patterns to support strategic decision-making. Deep understanding of healthcare systems and regulatory compliance ensures reliable and accurate data interpretation for informed decision-making within the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Delivery Analyst
Deloitte
10.2024 - Current
- Monitor and report on key performance indicators
- Collect, compile, and analyze data from various sources to generate comprehensive reports on denial rates, reasons, and impacts.
- Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the department.
PROGRAM FACILITATOR
The Sophia Project
08.2024 - Current
EMERGING LEADERS
FOCUS St. Louis
08.2024 - Current
- Company Overview: Designed for early-career professionals, the Emerging Leaders program offers the opportunity to strengthen your personal, professional and civic leadership skills, gain a deeper understanding of the inner workings of the St
- Louis region and build connections with a diverse network of peers
- Designed for early-career professionals, the Emerging Leaders program offers the opportunity to strengthen your personal, professional and civic leadership skills, gain a deeper understanding of the inner workings of the St
- Louis region and build connections with a diverse network of peers
COMMITTEE MEMBER
Urban League Young Professionals
04.2024 - Current
- Developed creative activities to engage youth and encourage positive behavior
- Provides in school group mentoring for at-risk middle and high school aged girls
- Collaborated effectively with other members to identify solutions to complex problems and develop action plans
- Organized educational events or workshops aimed at increasing awareness of the committee's activities among stakeholders
HEALTHCARE QUALITY ANALYST
Veterans Evaluation Services
08.2022 - 09.2024
- Provided guidance on regulatory requirements related to quality management activities in accordance with Joint Commission standards
- Participated in multidisciplinary teams focused on improving patient outcomes through process improvements
- Conducted internal audits of medical records to identify areas for improvement in patient care services
- Improved communication between departments, expediting the resolution of denied claims.
HEALTH INSURANCE SALES LEAD
United Health Care
08.2019 - 01.2021
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success
- Knowledge of government rules and regulations
- Medicaid and Medicare Knowledge
- Intermediate knowledge of ICD-10 and medical billing
EDUCATIONAL SALES DIRECTOR
Varsity Tutors
08.2018 - 08.2019
- Educated clients on available community resources and how to access them effectively
- Developed and maintained effective working relationships with clients, families, community agencies, and other stakeholders
INBOUND SALES SUPERVISOR
Spectrum
12.2016 - 08.2018
- Assisted customers with product selection based on their individual requirements while upselling additional services where appropriate
Education
MASTER OF SCIENCE (M.S.) - SOCIAL WORK
Grand Canyon University
Phoenix, AZ12.2025
MASTER OF SCIENCE (M.S.) - MANAGEMENT AND LEADERSHIP
Western Governors University
Millcreek, UT12.2024
BACHELOR OF ARTS (B.A.) - PUBLIC POLICY AND ADMINISTRATION
University of Missouri-St. Louis
St. Louis, MO05.2024
Skills
- Team Collaboration and Leadership
- Process Improvements
- Healthcare Evaluation
- Data and Process Analysis
Certification
Substitute Teaching Certification, Missouri Department of Elementary and Secondary Education
Timeline
Project Delivery Analyst
Deloitte
10.2024 - Current
PROGRAM FACILITATOR
The Sophia Project
08.2024 - Current
EMERGING LEADERS
FOCUS St. Louis
08.2024 - Current
COMMITTEE MEMBER
Urban League Young Professionals
04.2024 - Current
HEALTHCARE QUALITY ANALYST
Veterans Evaluation Services
08.2022 - 09.2024
HEALTH INSURANCE SALES LEAD
United Health Care
08.2019 - 01.2021
EDUCATIONAL SALES DIRECTOR
Varsity Tutors
08.2018 - 08.2019
INBOUND SALES SUPERVISOR
Spectrum
12.2016 - 08.2018
BACHELOR OF ARTS (B.A.) - PUBLIC POLICY AND ADMINISTRATION
University of Missouri-St. Louis
Substitute Teaching Certification, Missouri Department of Elementary and Secondary Education
MASTER OF SCIENCE (M.S.) - SOCIAL WORK
Grand Canyon University
MASTER OF SCIENCE (M.S.) - MANAGEMENT AND LEADERSHIP
Western Governors University
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