Robyn Headrick
Chattanooga,Tennessee
Summary
Dynamic customer service professional with a proven track record at Next Level Pizza, excelling in problem resolution and relationship building. Skilled in training and developing teams, I enhanced operational efficiency and improved customer satisfaction through effective communication and critical thinking. Committed to delivering exceptional service and fostering a positive work environment.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Contact Center Agent role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Next Level Pizza
05.2024 - 05.2025
- Assisted customers with product selections, ensuring a positive shopping experience.
- Resolved inquiries regarding menu items, pricing, and promotions accurately.
- Maintained a clean and organized workspace to enhance operational efficiency.
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
- Trained new team members on customer service protocols and operational procedures.
- Documented customer interactions in CRM system for future reference and follow-up.
- Responded promptly to customer feedback, implementing suggestions to improve service.
Manager
Quantum Restaurants
03.2022 - 06.2023
- Developed and implemented training programs to enhance employee skills and performance.
- Facilitated team meetings to encourage collaboration and address operational challenges.
- Managed inventory levels, ensuring optimal stock availability and reducing waste.
- Streamlined operational processes to improve efficiency and reduce service wait times.
- Evaluated employee performance and provided constructive feedback to support career growth.
Education
High School Diploma -
Red Bank High School
Red Bank, TN05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
Timeline
Customer Service Representative
Next Level Pizza
05.2024 - 05.2025
Manager
Quantum Restaurants
03.2022 - 06.2023
High School Diploma -
Red Bank High School