Robyn Horecka Rosales

As a cage supervisor I support the cashiers in their roles and and customer disputes. May be in charge of multiple cages. Schedule adjustments if needed. Deal with large sums of money with no variances. I have 6 direct employee's in which we meet monthly to mentor and stay up to date on policy and procedures. Receive, secure and distribute large sums of money. Be readily available for assistance for authorizations. Always maintaining service excellence with employees and guests. I am familiar with Excel, Microsoft word, 10 key, syncros and global systems.

Provided excellent customer service. Maintain a clean dining area. Cashier on counter and drive thru with minimal variances. Processed vegetables, made lemonades. Ensured the dining room , drive thru and cooks were consistently stocked. Filled the milk shake machine as needed. Processed potatoes. Leaving as a level 3 I worked on maintaining the quality and preference of fries.

This position relies heavily on revenue generation and relationship management. Manage a book of business of 300 accounts while continuing to seek out prospects. My daily duties include monitoring data, cost and reinvestment. Some programs utilized are Microsoft Word, Powerpoint, HostViz, VMware, Excel, CRM and Syncros. Ability to apply comps, hotel and dining reservations. Prior to Covid, hosted events such as Dodgers Foundation Gala, Dodgers playoffs, concerts and sporting events.

Attend to winning guests in a timely manner. Ensure prompt service especially in our Premium gaming areas. Maintain floor integrity as I respond to and resolve patrons complaints. Assist the guest with any casino or promotional information.

Approach guests enthusiastically. Utilize the 10 foot rule. Make monetary exchanges, assists guest with machines, hand deliver jackpots with high level of quality service.

Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously. Greeted customers warmly upon arrival and provided friendly and warm presence. Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Retail associate first specialized in the men’s department. I assisted guests on the sales floor and conduct monetary transactions on a register. Would offer store credit.. Worked up to unloading trucks and merchandise to the sales floor. Became familiar with logistics and inventory.