Summary

Overview

Work History

Education

Skills

Timeline

Robyn Hoy

Summary

Relationship-focused sales and client experience with over 30 years of success leading teams, building trusted client relationships, and delivery exceptional service accross luxury sales, franchise ownership and aviation leadership. Recognized for turning first impressions into lasting professional relationships through empathy, consultative problem solving and communication proven ability to lead teams, resolve complex situations, driven high value sales, and create exceptional client experiences in fast paced high pressure environments. Known for professionalism, resilience, adaptability, and consistency delivering results while earning the trust of both clients and colleagues.

Overview

years of professional experience

Work History

Lead Flight Attendant / Inflight Service Leader

United / Continental Airlines

Newark, NJ

01.2005 - 01.2024

Led and mentored inflight teams of up to 12 flight attendants while maintaining exceptional safety and service standards.
Built trust with the passengers by resolving complex situations with professionalism, empathy, and sound judgment.
Collaborated with pilot, gate agents, catering, maintenance and airport operations to quickly resolve operational challenges and minimize delays.
Selected to provide feedback on new inflight technology and operational procedures before company-wide implementation.
Organized, Friendly, food and beverage service.
Capable of servicing a 7 course meal at 36k feet.
Used internal communication tools to assist passengers.
Used Digital systems to share real time updates, support operational coordination.

Membership Owner/Franchise Owner

It's Just Lunch

New York, New York

01.2000 - 01.2004

Recruited from Perfect Match to join a premier matchmaking company that serve busy professionals and elite clientele.
Guided prospective clients through service options, onboarding setup, account setup, setup appointments.
Built trust and made sure clients always felt they were at the right place.
Built value so they didn't hesitate making a large purchase.
Purchased Its Just Lunch, first Franchise in Jericho, NY in 2001.
Achieved 80% sales rate on premium membership.
Owned and operated overseeing sales, marketing, client scheduling, account management, and daily operations.

Senior Matchmaker

Perfect Match

Paramus, New Jersey

01.1997 - 01.2000

Conducted 90 minute client consultations using a relationship-driven sales approach.
Was Salesperson of the month on multiple occasions.
Helped match clients through profile analysis seeing this was before the internet.
Consulted with clients seeking relationship guidance.

Customer Care

Prestige Motors

01.1996 - 01.1997

Supported customer care and service.
Follow up across luxury automotive brands including Lexus, Landrover, Mercedes And BMW.
Built and Maintained a deep understanding of client needs to create repeat business.

Marketing & Sales Support

JDR Marketing

Carlstadt, New Jersey

01.1995 - 01.1996

Developed and implemented marketing campaigns to support organizational goals.
Delivered sales support, earning recognition for exceptional performance.
Hired, trained and supported sales staff, providing general feedback on performance and guidance on achieving objectives.
Coordinated efforts between the Customer Support Team and other teams within the organization including Sales, Marketing, IT.

Independent Sales Representative

LBU, Major Cosmetic Company