Robyn Humphreys
Oklahoma City,OK
Summary
Excellent communicator and dependable team player with strong understanding of retail.. Adept at building relationships with clients, and customers while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Insurance Specialist
Specialty Facial Prosthetics LLC
02.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained confidentiality of patient finances, records, and health statuses.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Researched and resolved routine and complex issues.
Retail Sales Associate
Wal Mart Belle Isle
08.2013 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Retail Sales Associate, Cashier
Quik Stop
03.2006 - 08.2014
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
GED Diploma - General Studies
John Marshall High School
Oklahoma City, OK05.1971
Skills
- Account Management
- Documentation Skills
- Business Planning
- Quotes and Sales
- Responsible and Dependable
Timeline
Insurance Specialist
Specialty Facial Prosthetics LLC
02.2023 - 10.2023
Retail Sales Associate
Wal Mart Belle Isle
08.2013 - 02.2023
Retail Sales Associate, Cashier
Quik Stop
03.2006 - 08.2014
GED Diploma - General Studies
John Marshall High School
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