Robyn Johnson
Orange,NJ
Summary
At Robert Wood Johnson Barnabas Health, I excel in enhancing patient satisfaction and operational efficiency, notably through meticulous documentation and robust problem-solving skills. My proactive approach in coordinating with insurance companies and medical staff led to significant improvements in service delivery and hospital revenue, demonstrating commitment to professionalism and patient care excellence.
Overview
24
24
years of professional experience
Work History
Clinical Access Representative
Robert Wood Johnson Barnabas Health
08.2000 - Current
- Contributed to the facility''s reputation for quality care by consistently exceeding customer service expectations through prompt assistance and problem resolution efforts.
- Expedited claim processing by promptly resolving discrepancies and submitting necessary documentation to insurance companies.
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
- Assisted in the development and implementation of new policies, procedures, and guidelines to improve overall efficiency and patient satisfaction rates.
- Enhanced hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
- Streamlined workflow for medical staff by effectively coordinating patient referrals and authorizations.
- Provided excellent customer service to patients and medical staff.
Education
High School Diploma -
Morris High School
New York, NYSkills
- Documentation accuracy
- Data entry proficiency
- Follow-up skills
- Cross-functional coordination
- Formularies
- Patient identity verification
- Complaint processing
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Detail Oriented
- Insurance verifying
- Patient documentation
- Medical insurance
- Documentation skills
- Computer Literacy
- Professionalism
- Problem-solving aptitude
- Patient Rights
Timeline
Clinical Access Representative
Robert Wood Johnson Barnabas Health
08.2000 - Current
High School Diploma -
Morris High School
Similar Profiles
Andrea TitoAndrea Tito
Registered Nurse, Medical-Surgical Unit at Robert Wood Johnson Barnabas HealthRegistered Nurse, Medical-Surgical Unit at Robert Wood Johnson Barnabas Health
Gina RomeroGina Romero
Lab Assistant/Medical Transcriptionist at Robert Wood Johnson Barnabas HealthLab Assistant/Medical Transcriptionist at Robert Wood Johnson Barnabas Health
ASHLEY M. GUILLERMOASHLEY M. GUILLERMO
Paramedic at Robert Wood Johnson Barnabas HealthParamedic at Robert Wood Johnson Barnabas Health
Shoma MoonwahShoma Moonwah
Clinical Care Technician at Robert Wood Johnson Barnabas HealthClinical Care Technician at Robert Wood Johnson Barnabas Health
Pray TorrencePray Torrence
Scheduling Coordinator at Mount Sinai Health SystemScheduling Coordinator at Mount Sinai Health System