Robyn Steverson
Atlantic Beach
Summary
Friendly, energetic bartender, experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Familiar with numerous drinking-making techniques. Offering many years of experience in providing patrons with superior service.
Overview
6
6
years of professional experience
Work History
Bartender
Island Wing Company
Jacksonville
02.2024 - Current
- Complied with state regulations ensuring responsible alcohol service.
- Supervised guests' alcohol consumption levels to prevent over-intoxication and underage drinking.
- Executed opening and closing responsibilities including restocking supplies
- Engaged in weekly team meetings dedicated to reviewing goals and objectives set by management.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Educated new bartenders on drink preparation and upselling strategies.
- Greeted guests with friendliness and professionalism.
- Engaged frequent visitors personally by name, providing insights on new promotions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
Head Bartender
M Shack
Ponte Vedra
08.2021 - 02.2024
- Ensured accurate cash handling procedures were followed at all times.
- Developed new cocktail recipes for the menu.
- Managed stock levels of all alcoholic beverages available at the bar.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Handled food orders from customers seated at the bar.
- Ensured that all liquor laws were followed during service hours.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Created signature beverages to increase revenue and patron loyalty.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional
Bartender
Mavi Bar and Grill
Jacksonville Beach
02.2020 - 08.2021
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted frequent visitors by name and explained new promotions.
Bartender
Cap N' Odies
Atlantic Beach
12.2019 - 07.2020
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer, and cocktails for patrons.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
High School Diploma -
University Christian High School
Jacksonville 05-1997
Skills
- Alcohol compliance
- Mixology techniques
- Customer service
- Inventory management
- Cash handling
- POS system operation
- Upselling strategies
- Time management
- Strong multitasking
- Beverage preparation
- Anticipating guest needs
- Aloha POS
- Patience and tolerance
- Professional appearance
- Suggestive selling
- Outgoing personality
- Safe serving practices
- Safe food handling procedures
- Team player attitude
References
References available upon request.
Timeline
Bartender
Island Wing Company
02.2024 - Current
Head Bartender
M Shack
08.2021 - 02.2024
Bartender
Mavi Bar and Grill
02.2020 - 08.2021
Bartender
Cap N' Odies
12.2019 - 07.2020
High School Diploma -
University Christian High School