Robyn Kay
New Braunfels,TX
Summary
This roll aligns well with my individual character qualities. I am a hard worker and loyal team player. I am also result driven and highly organized, but my true passion is helping patients.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
At Home Decor Superstore
New Braunfels, TX
10.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
In-store Shopper
Safeway
Peoria, AZ
04.2021 - 08.2021
- Left this job to move from Arizona to Texas
New Patient Scheduler
Honor Health-Virginia G Piper Cancer Care
Glendale , AZ
06.2019 - 10.2020
- Gathered all needed information from patient, demographics, insurance etc started a digital chart for then then scheduled their first appointment with hematologist backslash oncologist
- Moved incoming referrals and documents to existing charts
Patient Scheduler
Paradise Valley Family Medicine
Phoenix, AZ
04.2005 - 11.2012
- Greeted patients upon arrival and verified patient information.
- Maintained accurate records of patient visits in the electronic health record system.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-1976
Skills
- Decades of customer service
- Appointment Scheduling 9 years
- team player
- Multi-Tasking
- HIPAA
- EMR
Timeline
Customer Service Representative
At Home Decor Superstore
10.2021 - Current
In-store Shopper
Safeway
04.2021 - 08.2021
New Patient Scheduler
Honor Health-Virginia G Piper Cancer Care
06.2019 - 10.2020
Patient Scheduler
Paradise Valley Family Medicine
04.2005 - 11.2012
High School Diploma -
Alhambra High School