Robyn Levi Ruiz
Winnetka
Summary
I’m a highly motivated and dependable professional with extensive experience in the healthcare industry. Currently, I specialize in patient services, benefits coordination, and administrative support. My strong problem-solving and customer service skills are complemented by a compassionate approach, particularly in patient-focused roles. I am seeking a position where I can use all my skills to contribute to the company's success.
Overview
26
26
years of professional experience
Work History
Patient Benefits Coordinator
Southern California Orthopedic Institute
Van Nuys
12.2022 - Current
- Verify patient eligibility and benefits for all HMO, PPO, and Commercial insurances, both for new and established patients.
- Contact insurance companies via phone or online portals to confirm coverage and secure precertification for procedures as required.
- Calculate and communicate surgery deposit amounts to patients prior to their scheduled procedures.
- Address patient questions regarding insurance coverage and surgery deposits.
- Maintain and update patient records, demographics, and alert notes.
Front Office
Warner Center Dental Group
Woodland Hills
10.2020 - 09.2022
- Managed patient scheduling, including new appointments, reschedules, and cancellations.
- Verified patient eligibility and benefit breakdowns with insurance providers.
- Entered and updated patient information and documented recent procedures in the data system.
- Handled a range of general office duties, such as answering phones and managing patient records.
Front Office
Oak Park Dentistry for Children and Orthodontics
Westlake Village
08.2019 - 08.2020
- Managed and scheduled appointments for patients.
- Ensured all patient data, including insurance and demographic information, was current and accurate.
- Verified patient benefits and eligibility and resolved any billing and payment issues.
- Collected payments and scanned identification and insurance cards from patients.
Front Office
Dr. Robert Rossi, DDS
Encino
03.2006 - 08.2019
- Processed insurance billing and claims.
- Scheduled and confirmed appointments for patients.
- Maintained patient charts and performed daily appointment recall activities.
- Balanced daily productivity reports.
Executive Assistant
Advanced Knowledge Incorporated
Encino
06.2000 - 04.2004
- Managed the President’s schedule and affairs.
- Handled inquiries from sales representatives.
- Oversaw supplies, inventory, and shipping activities.
- Organized and distributed sales materials to various retail organizations.
Education
High School -
Calabasas High School
Beauty -
Marinello School of Beauty
Skills
- Insurance billing
- Claims processing
- Verifying benefits and eligibility
- Patient communication
- Appointment scheduling
- Data entry
- Resolving patient inquiries
- Microsoft Word
- Dental Pro
- Eaglesoft
- Dentrix
- EPIC
- Organizational skills
- Communication skills
- Office administration
Timeline
Patient Benefits Coordinator
Southern California Orthopedic Institute
12.2022 - Current
Front Office
Warner Center Dental Group
10.2020 - 09.2022
Front Office
Oak Park Dentistry for Children and Orthodontics
08.2019 - 08.2020
Front Office
Dr. Robert Rossi, DDS
03.2006 - 08.2019
Executive Assistant
Advanced Knowledge Incorporated
06.2000 - 04.2004
High School -
Calabasas High School
Beauty -
Marinello School of Beauty