Summary
Overview
Work History
Education
Skills
Timeline
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ISAIAH THOMPSON

Bylas,USA

Summary

Healthcare professional prepared to excel in coordinating patient benefits and enhancing patient care experience. Utilizes effective communication and problem-solving skills to resolve benefit issues and enhance patient satisfaction. Known for strong team collaboration, adaptability to changing needs, and effective communication with the community.

Overview

8
8
years of professional experience

Work History

Patient Benefits Coordinator

San Carlos Apache Healthcare
07.2025 - Current
  • Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.
  • Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.
  • Educated patients on available resources and programs to aid in the management of medical expenses.
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.


Patient Registrar

San Carlos Apache Healthcare
09.2020 - 07.2025
  • Responsible for registering patients and collecting their information
  • Coordinate with insurance providers to verify patient coverage
  • Develop and maintain strong relationships with patients, ensuring their needs are met and their concerns are address promptly and effectively.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.

House Keeper

Wyndham Flagstaff Resort
05.2019 - 04.2019
  • Maintained a high level of cleanliness and hygiene in all areas of the resort, including guest rooms, public areas, and common spaces, in order to provide a comfortable and pleasant environment for guest.

Stocker

Mt. Turnbull Apache Market
05.2017 - 03.2018
  • Collaborated with team members to ensure efficient stocking and organization of inventory, reducing out-of-stock situations and improving overall store performance.

Education

Bachelor of Science - Healthcare Administration

Grand Canyon University
Phoenix, AZ
05.2025

Associate of Applied Science - General Technical Studies

Eastern Arizona College
Thatcher, AZ
05.2023

Certificate of Proficiency - Phlebotomist Technician

Eastern Arizona College
Thatcher, AZ
05.2023

Skills

  • Expertise in patient registration processes, including verifying insurance, managing demographics, and ensuring compliance with HIPAA regulations
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for creating reports, managing schedules, and analyzing data
  • Proven ability to lead teams and coordinate events, demonstrated through roles such as President of the Inter-Tribal Club at Eastern Arizona College and Public Relations Officer for the San Carlos Apache Tribe Youth Council
  • Highly organized with exceptional multitasking abilities, managing competing priorities in fast-paced environments

Timeline

Patient Benefits Coordinator

San Carlos Apache Healthcare
07.2025 - Current

Patient Registrar

San Carlos Apache Healthcare
09.2020 - 07.2025

House Keeper

Wyndham Flagstaff Resort
05.2019 - 04.2019

Stocker

Mt. Turnbull Apache Market
05.2017 - 03.2018

Associate of Applied Science - General Technical Studies

Eastern Arizona College

Certificate of Proficiency - Phlebotomist Technician

Eastern Arizona College

Bachelor of Science - Healthcare Administration

Grand Canyon University