Robyn Marcotte
Nashua,NH
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
16
16
years of professional experience
Work History
Law Enforcement Unit
Federal Reserve Bank of Boston
01.2021 - Current
- A sworn Federal Police Officer with full arrest powers to enforce federal laws and Federal Reserve policies and regulations to protect life, property and assets
- Responds to incidents on Bank property and provide emergency services
- This position is an essential function of the Bank and may require extended work hours and/or work during emergency or crisis situations
TSO
TSA
01.2019 - 09.2021
- Conduct security screening of passengers, passenger’s baggage and belongings to prevent any deadly or dangerous objects being transported onto an aircraft
Sales Manager, Store Manager
Sunglass Hut
01.2017 - 01.2020
- On floor leader, coached and developed team members
- Networked, recruited, hired to staff the store
- Developed the store’s strategic plan to achieve financial success, and make personal and store goals.
Shift Supervisor
Allied Universal
01.2015 - 01.2017
- Provide thorough, attentive and contentious security services in a large-scale commercial environment
- Strong, efficient communication skills, keen understanding of customer service, and ability to rapidly assess situations, enable successful de-escalation of potentially volatile situations.
Caretaker
01.2014 - 01.2016
- Provide a safe, engaging, fun, and nurturing atmosphere for four children, ages ranging from pre-teen to infant
- Supervised play, provide meal preparation, activity coordination, transportation and cleaning services.
Private First Class/Truck Driver/Gunner
Army National Guard
01.2008 - 01.2014
- Provided oversight to soldiers while maintaining a safe, orderly, and professional environment
- In addition to supporting new soldier and active soldier training, I was responsible for enforcing military policies, procedures, and programs
- Successfully and efficiently executed all roles and responsibilities assigned.
Education
Bachelor of Arts General Education Studies -
Southern New Hampshire University
Associate Degree, Fire Science and Fire Investigation -
Lakes Region Community College
Skills
- Computer Skills
- Patrol operations
- Physical Fitness
- Surveillance techniques
- Community policing
- Officer Safety
- Prioritizing Situations
- Dependable and Responsible
- Critical Thinking
- Active Listening
- Team Leadership
- Decision-Making
- CPR and First Aid
Awards
- Combat Action Badge
- Army Service Ribbon
- Overseas Service Ribbon
- Global War on Terrorism Service Medal
- Iraq Campaign Medal
- National Defense Service Medal
Timeline
Law Enforcement Unit
Federal Reserve Bank of Boston
01.2021 - Current
TSO
TSA
01.2019 - 09.2021
Sales Manager, Store Manager
Sunglass Hut
01.2017 - 01.2020
Shift Supervisor
Allied Universal
01.2015 - 01.2017
Caretaker
01.2014 - 01.2016
Private First Class/Truck Driver/Gunner
Army National Guard
01.2008 - 01.2014
Bachelor of Arts General Education Studies -
Southern New Hampshire University
Associate Degree, Fire Science and Fire Investigation -
Lakes Region Community College
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