Robyn McClenney
Columbia,TN
Summary
The entirety of my employment has been based in customer service. I enjoy working with people. I was on the opening team in February of 2007 for the O'Charley's Restaurant & Bar in Columbia, Tn. The location closed March 2024. Seventeen years with the same company attests to the dependability and integrity I have to offer. The majority of my experience has been in restaurants, but given the opportunity I believe my talents would be just as much of an asset in a different environment. While I do believe most things can be taught, being great with the general public is a talent, one I take great pride in. Finding a company I can grow with if the ultimate goal. My duties and responsibilities also involved much beyond customer care. The Health Inspection scores for the bar at my location were always impecable. That is obtained by being detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender/Server
O'Charley's Restaurant & Bar
Columbia, TN
02.2007 - 03.2024
- Excelled in reading guest and anticipating needs.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Adhered to state regulations regarding serving alcohol responsibly.
- Resolved customer complaints in a professional manner.
- Collected and organized daily till totals and tips.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and provided customer service.
- Processed orders and payment transactions accurately and efficiently.
- Maintained a positive attitude while dealing with difficult customers.
- Performed outbound follow-up calls to verify customer satisfaction levels.
- Utilized problem solving skills to address customer concerns promptly and effectively.
- Adhered to departmental policies and procedures for handling customer inquiries.
Education
Some College (No Degree) - General Studies
Columbia State Community College
Columbia, TNSkills
- Service-oriented mindset
- Exceptional Telephone Etiquette
- Inbound And Outbound Calling
- High-Energy Attitude
- Timely Order Fulfillment
- Customer Consulting
- Ability to anticipate needs and provide resolution
- Attention to Detail
- Cleaning techniques
- Quality control guidelines
Certification
- ABC Licensed
Other skills
- Versed in Microsoft Programs
- Data entry
- 28 WPM
Timeline
Bartender/Server
O'Charley's Restaurant & Bar
02.2007 - 03.2024
Some College (No Degree) - General Studies
Columbia State Community College
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