Summary
Overview
Work History
Education
Skills
Timeline
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Robyn McDermott

Epworth,IA

Summary

Proven leader in commercial interiors and sales, adept at relationship building and strategic planning, with a strong background in interior design and space planning. At Pigott, I spearheaded initiatives that significantly enhanced sales and client satisfaction, leveraging expertise in commercial furnishings. Achieved notable success in fostering client relationships and executing design projects within budget and timelines.

Overview

24
24
years of professional experience

Work History

Eastern Iowa Sales Manager

Pigott
10.2023 - 04.2024
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing customers.

Commercial Interior Sales Consultant

Pigott
10.2016 - 10.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Evaluated competitor offerings regularly to identify areas for improvement or differentiation in our product offerings.
  • Collaborated with interior designers on custom furniture projects, leading to increased referrals and overall sales growth.
  • Assisted customers with delivery coordination efforts for seamless transactions from starttofinish.
  • Updated customers on scheduled deliveries of furniture to their office.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Used blueprints to best design furniture layouts for office environments, presenting these layouts to clients for review and approval.
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Displayed past designs and purchases to new clients to assist with creative process.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Commercial Interior Designer

Pigott
03.2011 - 10.2016
  • Managed multiple projects concurrently, ensuring timely delivery and maintaining high-quality standards.
  • Monitored project budgets closely to minimize cost overruns while maintaining desired quality levels.
  • Worked closely with code compliance officials to address accessibility concerns throughout all stages of the design process.
  • Improved workflow efficiency by regularly updating internal processes and documentation related to project management tasks.
  • Resolved complex design issues during construction phase, preventing delays in project timelines.
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
  • Participated in furniture selection and documentation of specifications.
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
  • Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
  • Defined space requirements from schematic design to construction phase and installation.
  • Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.

Interior Designer

Durrant Architects
06.2008 - 08.2011
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
  • Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
  • Collaborated with architects and contractors to ensure seamless integration of design elements.
  • Developed space planning concepts, color palette selections, and textile presentations.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Prepared product and layout documents implementing diverse design concepts.
  • Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.

Commercial Interiors Consultant

Pigott
01.2004 - 01.2007
  • Optimized workspace efficiency through the strategic layout of equipment, storage areas, and workstations in design studios.
  • Enhanced furniture designs by incorporating ergonomic principles and innovative materials.
  • Demonstrated adaptability by designing furniture pieces for various markets such as commercial, and healthcare industries.
  • Applied space planning principles to calculate space for furniture.
  • Negotiated with vendors and manufacturers on pricing, services.

Retail Development Designer

Flexsteel Industries
02.2002 - 06.2005
  • Covered the east coast territory and set up Flexsteel Gallery showrooms.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Attended Flexsteel tradeshows and meet with clients for showroom tours.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Applied skill in color theory and composition to bring client visions to fruition.

Interior Design Consultant

Saxton Inc.
04.2000 - 02.2002
  • Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
  • Assessed client needs and preferences, developing tailored design proposals that exceeded expectations.
  • Collaborated with clients to create functional, aesthetically pleasing, and budget-friendly interior designs.
  • Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines and budgets.
  • Participated in furniture selection and documentation of specifications.

Education

Bachelor of Arts - Interior Design

University of Northern Iowa
Cedar Falls, IA

Skills

  • Relationship Building
  • Goals and performance
  • Product Knowledge
  • Sales expertise
  • Strategic Planning
  • Territory Management
  • Client Communication
  • Interior design
  • Furniture selection
  • Space Planning
  • Proficient in AutoCAD
  • Material Selection / Color Palettes
  • Design process and presentation
  • Space planning methodology
  • Furnishing Selection and FF&E procurement
  • Interior Planning

Timeline

Eastern Iowa Sales Manager

Pigott
10.2023 - 04.2024

Commercial Interior Sales Consultant

Pigott
10.2016 - 10.2023

Commercial Interior Designer

Pigott
03.2011 - 10.2016

Interior Designer

Durrant Architects
06.2008 - 08.2011

Commercial Interiors Consultant

Pigott
01.2004 - 01.2007

Retail Development Designer

Flexsteel Industries
02.2002 - 06.2005

Interior Design Consultant

Saxton Inc.
04.2000 - 02.2002

Bachelor of Arts - Interior Design

University of Northern Iowa

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