Todd Fell
Reagional Sales Manager
Burlington,New Jersey
Summary
Multi-faceted Regional Sales Manager promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members. 23-year progressive career background combined with dedication to corporate growth and development.
Overview
32
32
years of professional experience
Work History
Eastern Regional Sales Manager
Seagrave Fire Apparatus
04.2018 - Current
- Management position with multi-million-dollar fire apparatus manufacturer
- Assigned company vehicle, laptop, and cell phone to manage/maintain
- Establish training programs for dealers and sales personnel
- Conduct sales and product presentations for various size audiences
- Multi-task in a fast-paced environment
- Monitor dealer key performance indicators and assist with meeting sales goals and increasing profits
- Seek new prospective dealers in key locations
- Work with municipal governments and directly with Emergency Service organization leaders on emergency vehicle needs
- Work directly with all levels of upper management to improve company operations through cost savings
- Coordination and planning of conference show displays – large and small
- Booth planning, set-up and break-down at conferences
- Responsible for sales team in New Jersey
- Cold calling to increase sales
- Planning, directing, hiring, and training new Sales Representatives
- Directing and coordinating all sales activities locally and regionally
- Preparing sales budgets and projections and approving expenditures
- Tracking and analyzing sales statistics reviewing reports
- Handling and resolving customer complaints regarding product and/or services
- Generating technical specifications for fire apparatus from the ground up including chassis, drivetrain, pump modules, emergency lights, scene lighting, 12 volt and 120 volt electrical
- Working with multiple vendors on a regular basis
- Performing constant market research on latest trends of all material involving the Fire Apparatus Market including NFPA, FAMA, Emergency lighting, Etc
- Generating sales leads to existing and new customers throughout the country
- Responsible for marketing of product through social media and website
- Consistent travel by air and by company vehicle – day and overnight trips frequently
- Setting discount rates and determining price schedules
- Advising representatives and dealers on policies and Standard Operating Procedures (SOPs)
- Working directly with management on company policies and procedures
- Perform evaluations and review for employee salary performances and recommendations
- Attend and conduct sales meetings in absence of Sales Director
- Key point of contact for account management, analysis of quote requests & contracts as well as overall evaluation of customer technical requirements
- Coordinate and host, in a professional demeanor, customer / dealer visits and product inspections, as needed
- Conduct sales with prospects in a highly competitive market with high closure rate.
Vice President/ 49% Owner
Emergency Equipment Sales and Service
03.2007 - 05.2018
- Vice President and Part Owner of premier Equipment Sales and Apparatus Repair facility in Central New Jersey
- Director of Sales for the company
- Sales Dealer for Seagrave Corporation and SVI Rescue Trucks
- Sales Dealer for Osage Ambulances
- Meet with municipal government officials and emergency service leaders to provide emergency vehicle and equipment needs
- Meet with customers in field and perform sales presentations from start through contract to delivery
- Perform sales of in-house built emergency vehicles to fire, EMS and police agencies
- Cold calling to increase sales and marketing of the company, products and services (Phone, Emailing, Station visits)
- Maintain customer databases for repeat business and customer follow ups
- Search and utilize methods to locate potential leads
- Account payable and receivables
- Inventory of service parts
- Research and evaluate market trends in Fire Equipment and adapt to the changes to meet the demand
- Ordering of parts for service repairs orders
- Researching of parts for orders through parts books, disks, files and vendors
- Scheduling of technicians for jobs / planning routes
- Payroll
- Interviewing and Hiring of Personnel for Positions
- Performing progressive disciplinary action to employees when needed
- Website administrator
- Marketing manager and coordinator
- Vendor Relations
- Promote Seagrave Fire Apparatus sales
- Manage a team of sales personnel for three (3) states (New Jersey, Delaware, and Pennsylvania)
- Inventory control
- Scheduling of road technicians for service work
- Personnel Management
- Manage warranty claims and schedule warranty repairs on recently delivered apparatus
- New apparatus training to customers.
Various Positions
Trenton Fire Department
05.1992 - 05.2018
- Battalion Fire Chief (Duties listed only pertaining Sales and Management)
- Many other duties were included.) Served as Logistics Chief, Safety Officer, Training Officer and Fire Prevention Officer
- Write training and conduct those programs for personnel and officers of fire and non-fire related topics
- Worked in coordination with the Fire Director on multiple assigned projects
- Worked with OEM Chief with grants and purchase of specialty command apparatus and equipment
- Manage Emergency Services Garage for all Vehicle Repairs and Apparatus Repairs
- Performed lighting upgrades on multiple police vehicle and city vehicles
- Monitor Part Ordering for apparatus and vehicles and approve vendors
- Approve Purchase Orders and part purchases over certain pricing levels
- Provide performance reports of personnel and companies
- Complete fire incident and fire investigation reports
- Provide public safety seminars for children and adults on various topics
- Perform investigations of personnel for disciplinary cases
- Create, review, and revise standard operating guidelines for the department
- Plan and establish policies along with procedures
- Manage all aspects of Emergency Services Garage – Police/Fire/EMS
- Budget monitoring and management for multiple line items – Capitol and Operating
- Interact with multiple City Departments, including administration, and outside agencies on regular basis
- Interview civilian personnel and recommend candidates for promotion
- Create detailed reports and maintain records on regular basis
- Investigate all accidents with Fire Department apparatus and damage to property
- Attend national events and shows to gather new technological information to be a progressive department while maintaining costs with-in budget
- Conduct training of ladder, engine and rescue company operations
- Record keeping and computer operations
- Create training programs, lesson plans and PowerPoint presentations.
- Administrative duties of filling shifts with personnel and filling overtime
- Perform investigations of personnel for disciplinary cases
- Interview civilian personnel and recommend candidates for promotion.
- Investigate injuries to create a report for prevention in future.
Education
Bachelor's Degree -
University College University Maryland
Associate Degree -
Mercer County Community College
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Windows
- Google Chrome
- Customer Service
- Detail and Task Oriented
- Quote Writer
- Relationship Building
- Account Management
- Conflict Resolution
- Active Listening
- Customer Retention
- Effective Communication
- Team Leadership
- Sales Expertise
- Regional Sales and Support
- Account Development
- Written Communication
- Customer Support
- Quote Preparation
- Territory Management
- Sales Tracking
- Customer Order Management
- Customer Satisfaction
Hobbies and Interests
- Spending time with my children and wife
- Camping
- Reading to further knowledge
- Exercise
- Gardening
Timeline
Eastern Regional Sales Manager
Seagrave Fire Apparatus
04.2018 - Current
Vice President/ 49% Owner
Emergency Equipment Sales and Service
03.2007 - 05.2018
Various Positions
Trenton Fire Department
05.1992 - 05.2018
Bachelor's Degree -
University College University Maryland
Associate Degree -
Mercer County Community College