Robyn Miller
Frostburg,MD
Summary
Compassionate Direct Support Professional with a proven track record at Arc of Frederick, excelling in client support and medication administration. Skilled in behavior redirection and crisis intervention, enhancing the quality of life for individuals with disabilities. Recognized for meticulous documentation and fostering a safe, nurturing environment.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Arc of Fredericck
08.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Laborer
Private Pay
01.2018 - 06.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Medical Facility Sanitation Technician
R and R Cleaning Services
06.2017 - 04.2019
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Supported quality control measures by thoroughly sanitizing production equipment between product runs.
Assistant Manager
Cici's Pizza
08.2010 - 05.2016
- Assisted in hiring, training, and grand opening of two additional Cici's Pizza in multiple states.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
Associate of Applied Science - Occupational Therapy Assistant
Allegany College of Maryland
Cumberland, MDHigh School Diploma -
Beall High School
Allegany County, MarylandSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Behavioral management
- Compassionate caregiving
- Client documentation
- Medication administration
Timeline
Direct Support Professional
Arc of Fredericck
08.2022 - Current
Laborer
Private Pay
01.2018 - 06.2019
Medical Facility Sanitation Technician
R and R Cleaning Services
06.2017 - 04.2019
Assistant Manager
Cici's Pizza
08.2010 - 05.2016
Associate of Applied Science - Occupational Therapy Assistant
Allegany College of Maryland
High School Diploma -
Beall High School
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