Robyn Miller
Bentonville,AR
Summary
Resourceful Vacation Rental Manager with a proven track record of exceptional productivity and efficiency. Specializes in property management software, customer service, and marketing strategies. Excels in communication, problem-solving, and time management to ensure smooth operation of vacation rental properties and high levels of guest satisfaction.
Overview
2026
2026
years of professional experience
Work History
Vacation Rental Manager
Best Beach Getaways
Fort Walton Beach, FL
10.2021 - Current
- Developed and executed marketing plans to increase occupancy rates for vacation rentals.
- Conducted regular market analysis to ensure competitive pricing of vacation rental properties.
- Created and maintained relationships with property owners and clients to ensure customer satisfaction.
- Managed the daily operations of multiple vacation rental properties.
- Processed payments from guests in a timely manner while adhering to company policies.
- Provided technical support to guests during their stay when needed.
- Facilitated scheduling coordination among guests, staff members, and vendors as necessary.
- Maintained detailed records of all reservations, inquiries, complaints, and cancellations of vacations rentals.
- Prepared reports on occupancy rates, client feedback, revenue generated by rentals.
- Resolved disputes between guests or property owners in a professional manner.
- Monitored online reviews of vacation rental properties to ensure quality assurance.
- Advised property owners on best practices for managing their investment properties.
Volunteer & Community Work
First Bentonville Church
Bentonville, AR
2017 - Current
- Organized the assigned portion of the annual church Christmas outreach program that reaches 500 community families in need, coordinating tasks and supporting volunteers.
- Scheduled and organized student ministry volunteers for weekly Wednesday night services, as well as several yearly events for students.
Vacation Rental Manager
Destin West Condos
Fort Walton Beach, FL
11.2013 - 10.2021
- Handled payroll, accounts payable, and receivable using QuickBooks.
- Managed the daily operations of multiple vacation rental properties.
- Coordinated scheduling between guests, staff members, and vendors, as necessary.
- Welcomed customers, offered assistance, and answered questions by providing rates, terms, and conditions of rental.
- Answered telephones to assist customers and resolve issues.
Insurance Billing Clerk
Gastroenterology Associates of Columbus
Columbus, MS
09.2000 - 11.2013
- Processed insurance claims and submitted them to the appropriate insurance companies for reimbursement.
- Verified patient information, including medical history and insurance coverage, prior to submission of claim forms.
Education
Some College (No Degree) - General Business
MS University For Women
ColumbusSkills
- Marketing and promotion
- Revenue management
- Contract Negotiation
- Written Communication
- Time management abilities
- Financial Oversight
- Payment Collection
- Complaints Investigation
- Performance Analysis
- Guest Relations Management
- Vendor Relationship Management
- Project Coordination & Planning
Timeline
Vacation Rental Manager
Best Beach Getaways
10.2021 - Current
Vacation Rental Manager
Destin West Condos
11.2013 - 10.2021
Insurance Billing Clerk
Gastroenterology Associates of Columbus
09.2000 - 11.2013
Volunteer & Community Work
First Bentonville Church
2017 - Current
Some College (No Degree) - General Business
MS University For Women