Heather Pergament
Kenmore,Washington
Summary
Experienced Human Resources Leader with a proven track record in driving business growth through innovative talent acquisition and workforce development strategies. Nearly thirty years of expertise in employee relations, conflict resolution, and performance management, consistently delivering outstanding results. Passionate about leveraging recruitment skills and employment law knowledge to drive organizational success and ensure workplace compliance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Vacation Rental Manager
AirBnb
12.2016 - 01.2023
- Oversee vacation properties, ensuring high occupancy and guest satisfaction
- Renovated and styled 4 properties, gaining recognition on TV and design websites
- Achieved 5-star ratings over 225+ stays, maintaining Superhost status
- Enhanced property appeal, leading to consistent bookings and excellent reviews
- Negotiated contracts with vendors for cost-effective services, enhancing profitability.
- Increased guest satisfaction through prompt communication and attentiveness to their needs.
- Resolved any disputes or complaints promptly while maintaining professionalism; fostering strong relationships with both guests and neighbors alike.
Human Resources / EEO Consultant
The MDI Group
04.2011 - 01.2019
- Navigated federal agency charges of discrimination
- This included thoroughly investigating the allegations and presented formal written position statements on behalf of BNSF
- Worked closely with the legal team as needed
- Effectively handled employee internal complaints of all types
- This included thorough complaint investigation and research, recommending proper corrective action, follow through, and preparation of internal written summary of investigative efforts
- Documented findings in prompt manner and maintained strict confidentiality at all times
- Facilitated employee mediation meetings to address and resolve workplace concerns
- Provided EEO-related training
Regional Director Human Resources
The Burlington Northern and Santa Fe Railway Company (BNSF)
11.2003 - 03.2007
- Led HR team across 9 states, enhancing employee support for 15,000 staff
- Investigated discrimination charges, achieving consistent 'no probable cause' outcomes
- Managed staffing during rapid growth, hiring 2,500 annually
- Developed talent strategies, reducing hiring time and improving candidate quality
- Facilitated performance management improvements, enhancing feedback and engagement
- Managed high-volume staffing function, averaging 2500 new hires annually
- Developed strategies to decrease time-to-hire while improving candidate quality
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
Director Human Resources
The Burlington Northern and Santa Fe Railway Company (BNSF)
05.1998 - 11.2003
Manager Human Resources
The Burlington Northern and Santa Fe Railway Company (BNSF)
08.1997 - 05.1998
Employee Relations Analyst
The Burlington Northern and Santa Fe Railway Company (BNSF)
10.1994 - 08.1997
Education
Master of Science - Industrial Relations
University of Oregon
Eugene, OregonBachelor of Arts - Psychology
University of Wisconsin
Madison, WisconsinSkills
- Guest Relations Management
- Property Management Expertise
- Property Maintenance Coordination
- Marketing and promotion
- Online Listing Optimization
- Calendar scheduling
- Customer Service
- Problem-Solving
- Attention to Detail
Certification
Senior Professional Human Resources (SPHR) Certification, Human Resource Certification Institute, 2003 - 2017
Otheractivitiesinterests
- Food bank volunteer, Seattle
- Foster for Little Dog Rescue, Three Little Pitties dog rescue and The Zoey Group dog rescue
- Avid trail runner and lover of the outdoors
Timeline
Vacation Rental Manager
AirBnb
12.2016 - 01.2023
Human Resources / EEO Consultant
The MDI Group
04.2011 - 01.2019
Regional Director Human Resources
The Burlington Northern and Santa Fe Railway Company (BNSF)
11.2003 - 03.2007
Director Human Resources
The Burlington Northern and Santa Fe Railway Company (BNSF)
05.1998 - 11.2003
Manager Human Resources
The Burlington Northern and Santa Fe Railway Company (BNSF)
08.1997 - 05.1998
Employee Relations Analyst
The Burlington Northern and Santa Fe Railway Company (BNSF)
10.1994 - 08.1997
Bachelor of Arts - Psychology
University of Wisconsin
Master of Science - Industrial Relations
University of Oregon
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