Robyn Murphy
Bluemont,VA
Summary
Detail-oriented sales associate with over ten years of experience providing dedicated customer service and marketing skills. Offering strong skills in financial management, cross-selling, and upselling with an organized ability to handle a high-intensity workload. Highly receptive to new procedures, functions, and software of a new sales position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lantz's Pharmacy & Gifts
Stephens City, Virginia
04.2018 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivate customer loyalty, promote repeat customers, and improve sales
- Educate customers on promotions to enhance sales
- Open and close cash registers while maintaining accurate balances
- Prepare daily bank deposits and record gift and pharmacy sales using QuickBooks
- Promote creativity to enhance customer experience and satisfaction
- Maintain professional customer service throughout the pharmacy and gift areas
- Communicate effectively with customers and sales representatives over the telephone and in person
- Identify opportunities for upselling additional products or services based on customer needs
- Develop strong relationships with customers by providing personalized assistance and support
Court Accountant Clerk
Loudoun General District Court
Leesburg, VA
08.2020 - 02.2022
- Prepared bank deposits, reconciled monthly statements, prepared daily, weekly, and monthly accounting reports required by the Committee on District Courts
- Properly and accurately recorded all financial court transactions (i.e. fines, court costs, bond and restitution payments) and ensured efficient processing and disbursement
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Investigated daily variances and corrected errors to resolve discrepancies
- Processed payments and documents such as invoices, journal vouchers, and statements
- Maintained clean and organized files by keeping all accounts up to date and accurate
- Communicated directly with the Clerk of Court, the bank, public individuals, county and state entities
- Managed front counter clerks to ensure accurate balances, professionalism, and proper public service
- Ensured that proper and timely disbursements were made to the appropriate county or state agency
- Documented and corrected any discrepancies that arose to ensure proper recording for auditing procedures
- Assumed additional responsibilities on a temporary basis other than those primarily assigned to a position (i.e. processed traffic tickets, processed civil cases, and trained employees)
Deputy Clerk
Loudoun General District Court
Leesburg, Virginia
10.2018 - 08.2020
- Provided quality clerical support through data entry, document management, in court proceedings, and public service over the front counter and on phones
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
- Exhibited professional communication during court proceedings, on the telephone, and in person
- Processed payments for fines and court costs, maintain accurate drawers, issue receipts and update account balances
- Entered, receipted, and issued civil cases
- Docketed traffic, criminal, and civil motions
- Marked and preserved exhibits introduced into evidence in court proceedings
- Maintained court dockets and update disposition of cases after court hearings and trials
- Devoted special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Exhibited teamwork and take on extra responsibility to meet daily goals
Preschool Teacher
Sharon's Centre
Winchester, Virginia
08.2015 - 04.2018
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Educated students in foundational concepts such as shapes, numbers and letters
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Monitored students' academic, social and emotional progress and recorded in individual files
- Identified signs of emotional and developmental problems in children and reported to parents
Elementary School Teacher
Clarke County Public Schools
Boyce, Virginia
09.2013 - 06.2015
- Implemented classroom management improvements to enhance class morale and engagement
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support
- Planned lessons according to district standards to cover all requirements and prepare for standardized tests
- Collaborated with administrators on classroom policies, management strategies, and discipline
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs
- Established and enforced rules of behavior to drive social development and maintain positive interactions
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal
- Assessed student learning progress and comprehension with routine tests and standardized examinations
- Retained student interest and maximized receptive learning
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication
- Provided warm, supportive environment for developing academic, social and emotional growth
In-Home Childcare Provider
Robert & Samantha Gutierrez, Anam Kuyper
Quicksburg & Hilton Head Island, Virginia & South Carolina
08.2012 - 09.2013
- Monitored behavior of six children between ages of newborn to four years
- Reinforced parent-initiated potty training behaviors using positive reinforcement
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately
- Worked with parents one-on-one to address individual needs of children in care
- Played interactive games with toddlers and provided age-appropriate entertainment for older children
- Prepared nutritious meals and snacks for children to maintain balanced diets
- Created safe, inviting in-home environment conducive to structured activity and unstructured play
- Administered prescribed medications in accordance with written instructions
Customer Service Representative
JCPenney
Harrisonburg, Virginia
05.2011 - 05.2012
- Regularly exceeded daily sales and product add-on quotas
- Responded to customer requests for products, services and company information
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained accurate registers and end of day reports
- Effectively trained new employees on the sales floor and registers
Education
Bachelor of Science - Interdisciplinary Liberal Studies
James Madison University
Harrisonburg, Virginia05.2012
High School Diploma -
Clarke County High School
Berryville, Virginia06.2007
Skills
- Customer relations
- Financial management
- Quick problem identification and resolution
- Microsoft Office
- Interpersonal skills
- Management of cash, checks, and debit/credit cards
- Professionalism
- Product knowledge
- Sales expertise
- Adaptive team player
- Product display creation
- Retail loss prevention
- Marketing support
- Company confidentiality
- Written and oral communication skills
Certification
- First Aid, CPR, and AED certified
Affiliations
I am an avid photographer and animal lover who possesses a vast variety of nursing skills. I love building rapport with customers, sales representatives, and other people in the community.
Timeline
Court Accountant Clerk
Loudoun General District Court
08.2020 - 02.2022
Deputy Clerk
Loudoun General District Court
10.2018 - 08.2020
Customer Service Representative
Lantz's Pharmacy & Gifts
04.2018 - Current
Preschool Teacher
Sharon's Centre
08.2015 - 04.2018
Elementary School Teacher
Clarke County Public Schools
09.2013 - 06.2015
In-Home Childcare Provider
Robert & Samantha Gutierrez, Anam Kuyper
08.2012 - 09.2013
Customer Service Representative
JCPenney
05.2011 - 05.2012
Bachelor of Science - Interdisciplinary Liberal Studies
James Madison University
High School Diploma -
Clarke County High School
- First Aid, CPR, and AED certified
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