Robyn Sandahl
Woodbury,MN
Summary
Innovative nanny with several years of hands-on experience providing in-home childcare. Friendly and energetic individual skillful in organizing and conducting age-appropriate activities and providing stimulating learning environment. Focused on maintaining great sense of humor and positive demeanor.
Energetic professional experienced watching children and leading fun activities in home settings. Successful in keeping environment organized and instructing children in safe behaviors. Well-versed in caring for children with special dietary, emotional or physical considerations.
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes. Working with humans and animals in end of life settings with compassion and tenderness. Keeping a calm composure in life and death emergency situations.
Overview
15
15
years of professional experience
Work History
CSR
Animal emergency and referral Center of Minnesota
Oakdale, MN
01.2025 - Current
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided customer service support to customers over the phone and by email.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Gathered feedback from customers regarding products and services.
- Performed account maintenance activities such as updating client information in databases.
- Adhered to company's established protocols for handling confidential data.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Ensured compliance with applicable laws and regulations for provision of services.
Nanny
Personal Capital
Woodbury, MN
07.2010 - Current
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Read stories aloud to the children and engaged them in creative play activities.
- Gave medication to children as directed by parents or guardians.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Regulated children's schedules to balance rest, learning and play.
Education
Some College (No Degree) - Paralegal Studies
Inver Hills Community College
Inver Grove Heights, MNSkills
- Educational Support
- Child Supervision
- Routine adherence
- People-oriented
- Activity and Event Planning
- Medication handling
- Payment processing
- End of life body handling
- Final wishes client processing
- Conflict resolution
- Family Support
- Friendly
- Reliable
- Cleaning and sanitation
- Safety awareness
- Document preparation
- Customer service
- Attention to detail
- Data management
- Problem solving
- Time management
- Animal care
- Disease prevention
- Cleaning protocols
- Infection control
- Patience and tolerance
- Pet handling
- Emergency preparedness
- Recordkeeping
- Calm under pressure
- Conflict resolution
- PPE compliance
- Active listening
Timeline
CSR
Animal emergency and referral Center of Minnesota
01.2025 - Current
Nanny
Personal Capital
07.2010 - Current
Some College (No Degree) - Paralegal Studies
Inver Hills Community College