Robyn Sherman
Clintwood,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Serco. Skilled in problem-solving and critical thinking, I excel in high-pressure environments, achieving positive outcomes. My expertise in customer service and data entry has consistently improved team efficiency and client retention. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Serco
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Took Inbound Calls
Nursing Aide
Heritage Hall Nursing Home
01.2019 - 01.2020
- Facilitated patient mobility by assisting with transfers, and positioning.
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open lines of communication among team members.
- Established trust with patients of diverse cultural backgrounds by demonstrating sensitivity, respect, and an unwavering commitment to providing top-notch care.
Customer Service Representative
MedVet Medical & Cancer Centers for Pets
07.2016 - 10.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- I scheduled appointments, as well as answering inbound calls.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Political Science
Lincoln Memorial University
Harrogate, TN12.2024
Associate of Science - Veterinary Technology
Lincoln Memorial University
Harrogate, TN05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
Serco
01.2020 - 01.2021
Nursing Aide
Heritage Hall Nursing Home
01.2019 - 01.2020
Customer Service Representative
MedVet Medical & Cancer Centers for Pets
07.2016 - 10.2016
Bachelor of Arts - Political Science
Lincoln Memorial University
Associate of Science - Veterinary Technology
Lincoln Memorial University
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