Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Core Competencies
Timeline
Work Availability
Work Preference
Interests
Generic
Robyn Turner

Robyn Turner

Westminster

Summary

Dedicated and experienced customer support and community engagement professional with over 25 years of proven success in customer service, relationship management, and administrative support. Recognized for outstanding client engagement, multi-tasking under pressure, and long-standing contributions to The ASCII Group. Skilled in managing member accounts, leading projects, and facilitating organizational growth through effective support and communication.

Community engagement expert with strong track record in fostering meaningful connections and driving impactful initiatives. Adept at team collaboration, adapting to changing needs, and achieving results through strategic planning and stakeholder engagement. Skilled in project management, public relations, and social media outreach, with focus on community building and outreach. Known for reliability, flexibility, and results-driven approach.

Experienced with developing and implementing community engagement strategies to foster strong community relationships. Utilizes communication and project management skills to drive successful initiatives and enhance community involvement. Track record of building and maintaining partnerships that support community goals.

Overview

33
33
years of professional experience

Work History

Community Engagement Manager

The ASCII Group, Inc.
01.2023 - 05.2025
  • - Spearheaded community outreach and special projects under President Jerry Koutavas.
  • - Managed member and referral accounts, quarterly reporting, and residuals.
  • - Cold-called Managed Service Providers and led ASCII Edge event recruitment.
  • - Processed credit transactions and maintained long-term client engagement.

Senior Membership Representative

The ASCII Group, Inc.
01.2000 - 01.2023
  • - Supported 1100+ accounts with exceptional member communication and program education.
  • - Launched new services and negotiated cybersecurity and insurance programs.
  • - Led nationwide ASCII conferences and represented company at industry trade shows.
  • - Processed membership cancellations and maintained CRM data integrity.

Consultant & Agent of Record

RM Advisors Inc.
05.2005 - 12.2022
  • - Provided consulting to IT and payment solutions clients.
  • - Key clients: The ASCII Group, Versatilis Payment Solutions, Complete Merchant Solutions.
  • - Supported department of health project, accounting reconciliation, and merchant services.

Administrative Assistant

State Farm Insurance Company
01.1992 - 01.2000
  • - Handled policyholder support, documentation processing, and account balancing.
  • - Licensed in Property Insurance; managed office operations in agent’s absence.

Education

B.A. - Executive Secretary

Baltimore Institute
01.1969

Certificate - Computer Science

Anne Arundel Community College
01.1988

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • QuickBooks, Quicken
  • Credit Card Processing: Authorizenet, Zeamster, USEPAY
  • CRM Systems, Dictation/Transcription
  • Internet & Email Proficiency
  • Speedwriting & Typing
  • Volunteer management
  • Partnership development
  • Digital communication
  • Volunteer recruitment
  • Marketing communications
  • Fundraising expertise

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].

Affiliations

Who's Who of Peofessional Women

Languages

English
Professional Working

Core Competencies

  • Customer Loyalty & Retention
  • Community Engagement
  • Project Management
  • CRM & Salesforce Proficiency
  • Credit Card Processing Systems (Authorize.net, Zeamster, USEPAY)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Documentation & Records Management
  • Training & Member Support

Timeline

Community Engagement Manager

The ASCII Group, Inc.
01.2023 - 05.2025

Consultant & Agent of Record

RM Advisors Inc.
05.2005 - 12.2022

Senior Membership Representative

The ASCII Group, Inc.
01.2000 - 01.2023

Administrative Assistant

State Farm Insurance Company
01.1992 - 01.2000

Certificate - Computer Science

Anne Arundel Community College

B.A. - Executive Secretary

Baltimore Institute

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Flexible work hoursWork from home optionPaid sick leave401k match

Interests

Horses

Event Planning