Marilyn Sermons
Columbus,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Columbus, GA
03.2020 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Specialist
Best Buy
Columbus, GA
11.2015 - 08.2019
- Assisted customers with product inquiries and technical support.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Educated customers on product features and promotions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
Manpower Temporary Services (Blue Cross)
Columbus, GA
04.2010 - 08.2012
- Assisted clients in selecting appropriate health insurance plans.
- Processed applications and managed client records efficiently.
- Provided ongoing support for claims and policy inquiries.
- Collaborated with healthcare providers to verify patient eligibility.
- Maintained compliance with state and federal insurance regulations.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Responded timely to inquiries from customers via phone, email, or chat support systems.
- Reviewed applications for accuracy before submitting them for processing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Circle K
Columbus , GA
02.2006 - 04.2010
- Processed customer transactions efficiently and accurately at convenience store.
- Maintained organized cash register and balanced cash drawer daily.
- Handled merchandise restocking and maintained store cleanliness standards.
- Assisted customers with product inquiries and provided excellent service.
- Operated point-of-sale system to complete sales transactions smoothly.
- Trained new cashiers on processes, policies, and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
GED -
Tillinghurst Adult Education Center
Columbus08-2005
Skills
- Customer service
- Technical support
- Complaint resolution
- Payment processing
- Product knowledge
- Data entry
- Effective communication
- Training and development
- Problem solving
- Attention to detail
- Typing 35 WPM
- Multitasking and organization
- Building rapport
- Call escalation
- Researching
Timeline
Customer Service Representative
The Home Depot Inc
03.2020 - 05.2025
Customer Service Specialist
Best Buy
11.2015 - 08.2019
Customer Service Representative
Manpower Temporary Services (Blue Cross)
04.2010 - 08.2012
Cashier
Circle K
02.2006 - 04.2010
GED -
Tillinghurst Adult Education Center
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