Robyn C. Wiley
Cottondale
Summary
Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Quality Team Leader
Mobis
08.2022 - Current
- Assisted with documenting key processes and procedures and security protocols.
- Processed accepted materials and components into ERP system with timely data entry and logging of lots and serial numbers of tracked items.
- Coordinated with shift management to establish clear expectations and complete daily quality assignments.
- Inspected incoming materials, completed manufacturing pieces and assembled systems for conformance with standards.
Waitress
Dreamland
10.2017 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Quality Clerk
Schnellecke Logistics
09.2020 - 11.2021
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
Deli Clerk
Neighborhood Walmart
04.2019 - 12.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
Cashier
Lowe's
09.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Shift Manager
CVS Pharmacy
10.2016 - 05.2018
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Customer Service Associate
Kmart
10.2014 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Team Trainer
Arby’s
01.2013 - 03.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Education
Associate of Science -
Lawson State Community College
Birmingham, ALHigh School Diploma -
Tuscaloosa County High School
Northport, ALSkills
- Customer Service
- Microsoft Office Suite
- Time Management
- Inbound and Outbound Calling
- Quality Control
- Attention to Detail
- Verbal and Written Communication
- Collaborative Environments
- Complex Problem-Solving
- Staff Management
- Critical Thinking
Timeline
Quality Team Leader
Mobis
08.2022 - Current
Quality Clerk
Schnellecke Logistics
09.2020 - 11.2021
Deli Clerk
Neighborhood Walmart
04.2019 - 12.2019
Cashier
Lowe's
09.2018 - 01.2019
Waitress
Dreamland
10.2017 - Current
Shift Manager
CVS Pharmacy
10.2016 - 05.2018
Customer Service Associate
Kmart
10.2014 - 10.2017
Team Trainer
Arby’s
01.2013 - 03.2016
Associate of Science -
Lawson State Community College
High School Diploma -
Tuscaloosa County High School
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