Robyne Lincoln
Summary
A highly motivated and detail-oriented individual seeking an RBT position to utilize my skills and passion for supporting and helping individuals with autism and developmental disabilities, focusing on implementing evidence-based interventions to promote behavioral change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unarmed Guard
Allied Universal Security
11.2023 - Current
- Reviewed CCTV footage to maintain visuals on areas across various areas of property.
- Prevented unauthorized access through meticulous management of visitor logs and badge issuance processes.
- Conducted detailed incident reports, contributing to the overall improvement of security procedures.
- Improved response time to incidents by maintaining open communication lines with team members and supervisors.
- Collaborated with fellow guards to maintain seamless coverage during shift changes and breaks.
Uniformed Guard
Metro One Loss Prevention
08.2023 - 11.2023
- Provided excellent customer service, assisting visitors with directions and answering questions about facility policies.
- Maintained accurate records of daily activities and incident reports, ensuring proper documentation for future reference.
- Promoted a safe working environment by addressing safety hazards immediately upon discovery.
Seasonal Personal Vehicle Driver
UPS
11.2022 - 12.2022
- Reduced fuel consumption through proper vehicle maintenance and effective route planning.
- Maintained a clean and organized vehicle interior/exterior for improved professionalism and passenger comfort.
- Collaborated with dispatchers for effective communication of schedule changes or emergencies.
- Delivered personal packages to various locations in a timely manner.
Production Associate
Flowers Baking Company
10.2021 - 01.2022
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
Customer Service Representative
Lowes Corporate
02.2013 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
40 Hour Training - Registered Behavior Technician
Behavior University
Las Vegas, NV12-2024
GED -
Wilkes Community College
Wilkesboro, NC03-2011
Skills
- Customer Service
- Adaptability
- Crisis Intervention
- Reliable/Dependable
- Computer Literacy
- Data Entry
- Communication skills
- Detail-oriented
- Situational awareness
- Crowd management
- Physical fitness
- Incident documentation
- Visitor tracking
- Access control
Certification
- Possession of Unarmed Guard Card
- Completion of 40 RBT Training
Timeline
Unarmed Guard
Allied Universal Security
11.2023 - Current
Uniformed Guard
Metro One Loss Prevention
08.2023 - 11.2023
Seasonal Personal Vehicle Driver
UPS
11.2022 - 12.2022
Production Associate
Flowers Baking Company
10.2021 - 01.2022
Customer Service Representative
Lowes Corporate
02.2013 - 05.2017
40 Hour Training - Registered Behavior Technician
Behavior University
GED -
Wilkes Community College