Robyn Regina
New Orleans,LA
Summary
Reliable and fast-paced hospitality professional with years of kitchen experience in high pressure environments. Strong communication skills, problem solving ability, and customer awareness. Transitioning into remote work with a focus on customer support, virtual assistance, and administrative roles.
Overview
28
28
years of professional experience
Work History
Shift supervisor/Head Line Cook
Verti Marte
New Orleans, LA
02.2017 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices and operational standards.
- Addressed customer concerns promptly, enhancing overall satisfaction and service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Assistant Restaurant Manager
La Peniche Restaurant
New Orleans, LA
02.1998 - 03.2014
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored staff, enhancing team performance and customer service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak service times and operational needs.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Adapted quickly to changing menus, systems, and workflows.
Education
No Degree - English Literature
Franciscan University of Steubenville
Steubenville, OHHigh School Diploma -
Robert E Lee Highschool
Midland, TX05-1992
Skills
- Customer Service & Conflict Resolution
- Multitasking in High-Stress Environments
- Team Collaboration
- Time Management
- Order Accuracy & Attention to Detail
- Basic Computer Skills
- Adaptability and Fast Learning
(Email, Data Entry, Apps)
Languages
Spanish
Timeline
Shift supervisor/Head Line Cook
Verti Marte
02.2017 - Current
Assistant Restaurant Manager
La Peniche Restaurant
02.1998 - 03.2014
No Degree - English Literature
Franciscan University of Steubenville
High School Diploma -
Robert E Lee Highschool