Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan M. Olivo Jr.

Hockley,TX

Summary

Detail-oriented and ambitious professional with over 10 years of customer service, cash handling, and team leadership experience. Skilled in financial accuracy, information organization, and supporting diverse customer needs. Proven ability to deliver accurate financial transactions, organize complex information, and provide high-quality service in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee Company
06.2013 - 08.2025
  • Delivered excellent customer service by resolving escalated issues with empathy and efficiency.
  • Oversaw daily operations, deposits, and handled $3000+ per day with zero discrepancies.
  • Trained and supervised new hires, ensuring adherence to company standards and operational efficiency.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Staff Writer

Freelance Writer
09.2024 - Current
  • Created, curated, and maintained two different writing projects in my career (The Underground Collective & Houston Eye & Ear Control).
  • Sharpened my skills in networking, social media marketing, editing, and leading a team of 8-10 people.
  • Wrote and submitted accurate, engaging, and fact-checked stories for Houston Press, Byline Houston, and other local independent publications.
  • Coordinated with editors to ensure factual accuracy, clarity, and professional presentation.

Tutor/Mentor

Harris Academy (Internship)
08.2012 - 05.2013
  • Helped teach & support multiple students who were struggling in class by going over subjects they had a hard time grasping.
  • Organized extracurricular workshops focusing on fun, skill-building activities for the children. Maintained a portfolio of carefully studied and approved activities.
  • Adapted teaching methods to meet diverse learning needs.

Education

No Degree - Journalism

Lone Star College
Houston, TX

High School Diploma -

Eisenhower Senior High School
Houston, TX
05-2013

No Degree - Chemistry

University of Rochester
Rochester, NY

Skills

  • Cash Handling & Financial Accuracy
  • Customer Service & Conflict Resolution
  • Beginner Spanish
  • Team Training & Leadership

Timeline

Staff Writer

Freelance Writer
09.2024 - Current

Shift Supervisor

Starbucks Coffee Company
06.2013 - 08.2025

Tutor/Mentor

Harris Academy (Internship)
08.2012 - 05.2013

No Degree - Journalism

Lone Star College

High School Diploma -

Eisenhower Senior High School

No Degree - Chemistry

University of Rochester

Similar Profiles

CREATE PROFILE