Jose David Valiente Onoro
Lake Worth
Summary
Results-driven and detail-oriented professional with proven experience in operations supervision, administrative support, and high-volume client interaction. Demonstrated ability to manage front-facing environments, coordinate workflows, and maintain accuracy under pressure. Strong communication, problem-solving, and organizational skills with a focus on efficiency and professionalism. Bilingual in English and Spanish. Experienced with Microsoft Office, scheduling, and multi-line phone systems. Seeking to contribute at a high level in administrative, receptionist, or office-based roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Meat N' Bone
Wellington, FL
06.2023 - Current
- Oversee daily operations, staff performance, and service execution in a fast-paced environment
- Manage financial transactions, cash handling, and POS systems with a high level of accuracy
- Coordinate scheduling, training, and onboarding of team members
- Handle customer concerns with professionalism, ensuring resolution and retention
- Maintain organized inventory systems and ensure operational efficiency
- Support administrative tasks including reporting, documentation, and workflow coordination
- Coordinated workflow among staff to optimize productivity and efficiency.
- Supervised daily operations to ensure compliance with safety and quality standards.
Front-End Customer Service Associate
Bj's Wholesale Club
Royal Palm Beach, FL
11.2023 - 10.2024
- Managed high-volume customer interactions at the front end, ensuring efficient service flow
- Assisted with transactions, troubleshooting, and payment processing
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Maintained organization and accuracy in a fast-paced environment
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
Fulfillment & Operations Associate
Bj's Wholesale Club
Royal Palm Beach, FL
11.2023 - 10.2024
- Processed customer orders using inventory and tracking systems with high accuracy
- Coordinated with team members to meet deadlines and maintain service standards
- Maintained organization and efficiency across multiple tasks simultaneously
- Strengthened experience in systems, logistics, and workflow management
- Streamlined daily operations to enhance efficiency across multiple departments.
- Coordinated inventory management processes, ensuring optimal stock levels and accurate record-keeping.
Customer Service Associate
Jeremiah's Italian Ice
Boynton Beach, FL
08.2022 - 12.2022
- Delivered fast-paced customer service while maintaining professionalism
- Handled transactions and maintained a clean, organized workspace
- Developed communication, multitasking, and upselling skills
- Delivered exceptional customer service, ensuring a positive experience for all guests.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of work area, adhering to health standards.
- Promoted special offers, effectively increasing product awareness among customers.
Education
High School Diploma -
Palm Beach Central Highschool
Wellington, FLSkills
- Front Desk & Reception Operations
- Multi-line Phone Systems & Call Handling
- Administrative Support & Data Entry
- Customer Service & Client Relations
- Scheduling & Calendar Coordination
- Microsoft Office (Word, Excel, Outlook)
- Cash Handling & Financial Accuracy
- Records Management & Documentation
- Conflict Resolution & Problem Solving
- Team Leadership & Staff Coordination
- Bilingual Communication (English/Spanish)
Certification
- ServSafe Certified
- Food Handler Certification
- Driver’s License (Class C)
Additional Strengths
- Strong attention to detail and organizational skills
- Professional phone etiquette and communication
- Ability to perform in fast-paced, high-pressure environments
- Reliable, adaptable, and results-oriented
- Experience handling sensitive situations with professionalism
Timeline
Front-End Customer Service Associate
Bj's Wholesale Club
11.2023 - 10.2024
Fulfillment & Operations Associate
Bj's Wholesale Club
11.2023 - 10.2024
Operations Supervisor
Meat N' Bone
06.2023 - Current
Customer Service Associate
Jeremiah's Italian Ice
08.2022 - 12.2022
High School Diploma -
Palm Beach Central Highschool