Jasmine Franklin
Fresno,USA
Summary
Dynamic administrative support professional with a proven track record of delivering exceptional customer service and front desk support in fast-paced environments. Expertise includes scheduling assistance, records management, and comprehensive administrative services, while effectively managing high volumes of phone calls and greeting visitors with a welcoming demeanor. Skilled in handling confidential information and adept at resolving concerns with professionalism and courtesy, ensuring a positive experience for clients and colleagues. Committed to enhancing operational efficiency through proactive problem-solving and strong attention to detail.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Burlington Coat Factory
07.2024 - Current
- Supervise and support front-end operations in a high-volume retail environment.
- Handle daily cash drawer operations with accurate transaction processing and end-of-shift balancing.
- Resolve escalated customer concerns professionally and efficiently.
- Train and mentor new associates on service standards and compliance procedures.
- Assist in interviewing and onboarding new team members.
- Led customer service team to enhance in-store experience and promote brand loyalty.
Brand Ambassador
Wine Vibes
02.2023 - 03.2024
- Processed cash and credit transactions accurately while maintaining detailed records.
- Balanced register at end of shift with high accuracy.
- Delivered personalized customer service to increase repeat business.
- Maintained compliance with state and company policies.
- Conducted product tastings and demonstrations, fostering positive customer interactions and product education.
Client Services Administrator
Axiom Medical
12.2021 - 02.2022
- Managed client cases and confidential documentation in compliance with HIPAA regulations.
- Provided phone and email support, resolving concerns efficiently.
- Maintained high accuracy in data entry and case management systems.
Smile Guide
Smile Direct Club
08.2018 - 04.2020
- Performed digital 3D intraoral scans using dental imaging technology for dentist review and treatment planning.
- Followed infection control protocols using PPE including gloves, masks, and protective equipment.
- Assisted clients during scans using dental tools such as cheek retractors (smile stretchers).
- Educated clients on treatment options, pricing, and financing while coordinating billing inquiries.
- Uploaded scan data securely for remote evaluation by licensed dentists.
- Built long-term client relationships through consultative support.
Retail Sales Associate
T-Mobile
08.2017 - 09.2018
- Processed customer payments and handled financial transactions accurately.
- Assisted customers with account inquiries, upgrades, and billing questions.
- Consistently met performance and customer satisfaction goals.
Receptionist
Massage Envy
05.2016 - 08.2017
- Managed front desk operations and appointment scheduling.
- Maintained confidential customer records with discretion.
- Handled daily payments and balanced registers.
Education
General Studies Coursework
Houston Community College
Houston, TXHigh School Diploma - undefined
Hightower High School
TexasRegistered Dental Assistant (RDA), CPR Certified - undefined
Academy for Dental Assisting
Houston, TX01-2018
Skills
- Front Desk & Reception Operations
- Multi-Line Phone Systems & Call Routing
- Visitor Reception & Customer Service
- Appointment Scheduling & Calendar Management
- Data Entry & Record Management
- Microsoft Office Suite
- Administrative & Clerical Support
- Time management
- Written & Verbal Communication
- Conflict Resolution & Problem Solving
- Confidential Records Handling
- Organization & Multitasking
- Team Leadership & Training
Timeline
Customer Service Lead
Burlington Coat Factory
07.2024 - Current
Brand Ambassador
Wine Vibes
02.2023 - 03.2024
Client Services Administrator
Axiom Medical
12.2021 - 02.2022
Smile Guide
Smile Direct Club
08.2018 - 04.2020
Retail Sales Associate
T-Mobile
08.2017 - 09.2018
Receptionist
Massage Envy
05.2016 - 08.2017
Registered Dental Assistant (RDA), CPR Certified - undefined
Academy for Dental Assisting
High School Diploma - undefined
Hightower High School
General Studies Coursework
Houston Community College