KELLY FOBANJONG
Washington
Summary
Dedicated professional with extensive experience in customer service and administrative support. Proven track record in assisting clients, coordinating schedules, and maintaining documentation. Recognized for effective communication and problem-solving, delivering positive outcomes in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Home Depot
01.2024 - Current
- Deliver exceptional customer service by assisting customers with product selection, purchases, returns, and inquiries.
- Resolve customer concerns professionally while maintaining a positive shopping experience.
- Process transactions accurately and efficiently while handling cash and electronic payments.
- Maintain customer records and assist with account-related inquiries.
- Collaborate with team members to improve customer satisfaction and operational efficiency.
- Support daily store operations and ensure merchandise is properly stocked and organized.
- Contribute to customer service improvements through feedback and process enhancements.
Home Health Aide
HMI Home Health Services
Washington
03.2020 - 04.2024
- Provided compassionate care and support to clients in home and community settings.
- Scheduled appointments and coordinated transportation for medical visits and activities.
- Maintained accurate documentation, progress notes, incident reports, and client records.
- Communicated effectively with healthcare providers, family members, and care teams.
- Monitored client health and safety while responding appropriately to emergencies and changes in condition.
- Managed supplies, maintained inventory, and ensured availability of essential materials.
- Educated clients on personal care, safety, hygiene, and wellness practices.
- Trained and mentored new staff on care procedures, documentation standards, and safety protocols.
- Key Achievement: Successfully supported multiple clients in transitioning to semi-independent living, improving their confidence, independence, and quality of life.
Direct Support Professional
Premium Select
Washington
01.2016 - 02.2020
- Facilitated daily living activities for clients, enhancing their independence and encouraging community involvement.
- Applied crisis intervention and de-escalation techniques to maintain a safe environment.
- Collaborated with healthcare professionals, case managers, and family members to ensure quality care.
- Documented service notes, behavioral observations, and incident reports to ensure accurate client care records.
- Maintained compliance with company policies, safety regulations, and confidentiality standards.
- Managed approximately 30 incoming calls, emails, and inquiries daily.
- Coordinated front-office operations, managing appointment scheduling, record maintenance, and visitor interactions.
- Key Achievement: Recognized by management for helping reduce behavioral incidents through proactive engagement, consistency, and positive reinforcement strategies.
Education
Bachelor of Business Administration -
University of the Potomac
Washington, DC01-2028
Skills
- Client relations
- Customer Needs Assessment
- Front Desk & Reception Operations
- Appointment Scheduling
- Calendar Management
- Data Entry & File Management
- Documentation & Recordkeeping
- Administrative Support
- Microsoft Office Suite
- Phone & Email Communication
- Account management
- HIPAA compliance
- Problem Solving
- Conflict resolution
- Team Collaboration
Certification
- CPR Certified
- First Aid Certified
- Home Health Aide (HHA)
Timeline
Customer Service Associate
The Home Depot
01.2024 - Current
Home Health Aide
HMI Home Health Services
03.2020 - 04.2024
Direct Support Professional
Premium Select
01.2016 - 02.2020
Bachelor of Business Administration -
University of the Potomac