Leannay Motley
Auburn,WA
Summary
Dedicated administrative and customer service professional with 10+ years of experience supporting high-volume healthcare, customer service, and office operations. Skilled in administrative support, records management, scheduling coordination, data entry, insurance verification, customer relations, and confidential information handling. Proven ability to manage multiple systems, coordinate appointments and service operations, resolve escalated concerns, and maintain accuracy in fast-paced environments. Recognized for professionalism, strong communication, problem-solving, and delivering high-quality service in remote, hybrid, and team-based settings. Experienced in training staff, maintaining compliance standards, and supporting diverse populations with professionalism and empathy.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Fireside Home Solutions
Auburn, WA
11.2021 - Current
- Provide high-volume customer support in a structured, process-driven environment requiring accuracy and documentation
- Maintain detailed customer records, service files, and scheduling documentation with high attention to detail
- Coordinate and schedule field technician appointments, ensuring workflow efficiency and service completion
- Process purchase orders and Electronic Purchase Orders (EPOs) using multiple internal systems
- Track service requests, follow-ups, and scheduling updates to ensure accurate case progression
- Resolve escalated customer concerns using de-escalation and problem-solving techniques
- Collaborate with internal teams, vendors, and field staff to ensure timely service delivery
- Work within performance standards, compliance expectations, and productivity metrics
Owner / Operator
Amazing Kleanay Services
Auburn, WA
04.2021 - 11.2021
- Owned and operated a residential and commercial cleaning business specializing in move-in/move-out, home cleaning, and Airbnb turnovers
- Managed scheduling, customer communication, invoicing, and daily business operations
- Performed billing, invoicing, and financial tracking for services rendered
- Coordinated with clients, vendors, and contractors to ensure timely property readiness and service completion
- Maintained organized records, customer files, and financial documentation
- Used Outlook, Excel, and scheduling tools to manage appointments and workflow efficiency
- Delivered high-quality service resulting in repeat business and strong customer satisfaction
- Conducted property walkthroughs to assess cleaning needs and ensure completion standards
Lead Patient Service Representative
The Polyclinic Broadway
Seattle, WA
02.2016 - 04.2021
- Managed front-office operations in a high-volume, compliance-driven healthcare environment
- Verified insurance eligibility, coverage, and demographic information for accurate recordkeeping
- Coordinated referrals, prior authorizations, and provider communication processes
- Managed intake, scheduling, registration, and patient flow operations
- Ensured strict compliance with HIPAA and confidentiality standards
- Supported staff training and onboarding for front-office procedures and systems
- Maintained accurate electronic records and documentation in healthcare systems
- Resolved client concerns and supported effective service delivery and communication
Lead Receptionist / Optometry Assistant
Cascade Vision Center
Renton, WA
05.2011 - 02.2016
- Provided front desk and administrative support in a fast-paced clinical setting
- Managed appointment scheduling, patient intake, and provider calendars
- Verified insurance coverage, benefits, and patient financial responsibility
- Collected payments and maintained accurate financial records
- Maintained electronic health records with strong attention to accuracy and confidentiality
- Assisted providers during patient exams and coordinated follow-up care
- Trained new employees on office procedures and customer service expectations
- Supported overall front-office efficiency and patient satisfaction
Education
High School Diploma -
Foster High School
Tukwila, WA06.2004
Skills
- Administrative & Office Support
- Customer Service & Public Interaction
- Insurance Verification & Eligibility
- Scheduling & Calendar Coordination (Outlook)
- Data Entry & Records Management
- Referrals & Prior Authorizations
- HIPAA & Confidentiality Compliance
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Electronic Health Records (EHR) & CRM Systems
- Purchase Orders & Billing Support
- Vendor & Contractor Coordination
- Front Desk & Reception Operations
- Conflict Resolution & De-escalation
- Staff Training & Team Support
- High-Volume Call Handling
- Multitasking & Time Management
- Written & Verbal Communication
Additional Highlights
- 10+ years of experience in healthcare administration, customer service, and office operations
- Strong background in scheduling, insurance verification, billing support, and records management
- Experienced in fast-paced, remote, hybrid, and team-based environments
- Highly organized with strong attention to detail and confidentiality standards
- Proven ability to manage multiple priorities while maintaining professionalism and accuracy
Timeline
Customer Service Representative
Fireside Home Solutions
11.2021 - Current
Owner / Operator
Amazing Kleanay Services
04.2021 - 11.2021
Lead Patient Service Representative
The Polyclinic Broadway
02.2016 - 04.2021
Lead Receptionist / Optometry Assistant
Cascade Vision Center
05.2011 - 02.2016
High School Diploma -
Foster High School