Xavier Whitfield
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Remx / Mckesson
08.2024 - 06.2025
- Verify Patient Enrollment applications and Refill prescriptions for the Novartis Patient assistance foundation.
- Ensure compliance with company HIPAA regulations to maintain data for patients confidentiality.
- Engage with Healthcare Providers to address patient applications, benefit types, copays, and claims.
- Provide estimates of member out-of-pocket expenses for services, clarifying patient copays as needed.
- Managed high-volume calls, ensuring timely resolution of issues and maintaining customer satisfaction.
Administrative Assistant
Hamilton Counseling & Consulting PLLC
01.2023 - 08.2024
- Conduct Patient intake paperwork for proper scheduling in the database.
- Organized collections of health data stored electronically and accessible from our medical databases.
- Compose and distribute correspondence memos, letters, and forms via email and fax.
- Handle incoming phone calls for appointment inquiries and maintain client appointment schedules.
- Managed confidential client records using electronic filing systems, ensuring data integrity and compliance.
Insurance Verification Specialist II
Baylor Scott & White Health
07.2022 - 01.2023
- Communicated verification and authorization status updates with the Revenue Cycling department to facilitate decision making for patient admissions and insurance coverage.
- Verified patient insurance information to ensure accurate coverage and minimize claim denials.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with healthcare providers to resolve discrepancies in patient eligibility and benefits.
Customer Service Representative
Chime Solutions
03.2021 - 07.2022
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Determined charges for services requested and arranged for billing adjustments.
- Answer all incoming calls to refill prescriptions for customers online.
- Responsible for sending referrals to licensed physicians to ensure customer satisfaction.
- Resolved customer inquiries through effective communication and active listening.
Education
High school diploma -
Lancaster High school
Lancaster, Tx06.2019
No Degree - Science Education
Dallas College
Dallas, TXSkills
- Administrative & Office support
- SalesForce
- Epic
- Computer Proficiency
- Analyzing Claims
- Insurance Practices
- Microsoft Office
- Hubspot
- Data Entry
- Thrives under pressure
- Five9
- Oral & Written Communication
- Punctual, Detailed & Efficient
- ICD Coding (ICD-9/ICD-10)
- Claims Investigations
- Financial Assistance
- Customer service
- Active listening
Awards
Harmony CDC (Non-profit organization) 6969 Pastor Bailey dr, Dallas, tx 75237
Timeline
Customer Service Representative
Remx / Mckesson
08.2024 - 06.2025
Administrative Assistant
Hamilton Counseling & Consulting PLLC
01.2023 - 08.2024
Insurance Verification Specialist II
Baylor Scott & White Health
07.2022 - 01.2023
Customer Service Representative
Chime Solutions
03.2021 - 07.2022
High school diploma -
Lancaster High school
No Degree - Science Education
Dallas College
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