Keyna Slaughter

• Lead and mentor the insurance team, designing and implementing training programs for new employees on clinic verification processes.
• Collaborate directly with the engineering team to build, test, and refine the internal insurance verification infrastructure and software.
• Manage the end-to-end prior authorization process for sleep studies and medical equipment, drastically reducing delayed care.
• Investigate, appeal, and resolve complex claim denials to protect clinic revenue and minimize patient out-of-pocket costs.
• Educate patients clearly and compassionately regarding their specific insurance benefits, deductibles, and financial responsibilities.
• Process insurance verification requests efficiently to ensure timely patient access to services.

• Streamlined facility operations by managing product inventory, analyzing stock levels, and executing strategic product orders.
• Conducted detailed patient intakes to document medical histories and discuss symptoms, cross-referencing information with pharmacist guidance to recommend optimal products.
• Developed and managed weekly employee shifts, ensuring optimal staffing levels and seamless daily operations.
• Led daily operations ensuring compliance with regulatory standards and organizational policies.
• Developed training programs enhancing staff knowledge of product offerings and customer service techniques.
• Facilitated team meetings promoting open communication and addressing operational challenges effectively.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Delivered high-quality clinical and administrative support by greeting and screening patients for scheduled visits.
• Coordinated patient schedules to optimize clinic workflow and reduce wait times.
• Obtained and documented accurate past medical histories within the EMR system to ensure provider readiness.
• Safely prepared patients for in-office procedures, including eye dilation, and clearly explained clinical processes to reduce patient anxiety.
• Managed electronic health records, ensuring accuracy and compliance with regulations.

• Played a pivotal role in the clinic’s launch phase by helping build and optimize the internal insurance verification infrastructure.
• Managed end-to-end verification workflows and secured prior authorizations for a nationwide patient base.
• Investigated and successfully resolved complex claim denials, consistently recovering lost revenue for the startup.
• Reviewed and processed claims for telehealth services, ensuring compliance with relevant regulations.
• Collaborated with healthcare providers to resolve claim discrepancies and facilitate timely reimbursements.

• Served as the primary face of the clinic, managing high-volume phone lines, checking in patients, and coordinating front-desk schedules.
• Verified patient insurance benefits, eligibility, and specialized co-pays prior to orthopedic appointments and surgeries.
• Collaborated closely with billing departments to process claims, track denials, and submit corrected claims or appeals.
• Maintained detailed records of insurance authorizations and pre-certifications to streamline billing processes.
• Analyzed discrepancies in patient insurance information, resolving issues promptly to ensure seamless care delivery.
• Educated patients on healthcare services and appointment scheduling procedures.
• Resolved patient inquiries regarding insurance coverage and billing processes.

Honors: Dean’s List (Maintained high GPA; one semester remaining prior to program application eligibility)