- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
Brittany Vela
Edinburg
Summary
Experienced with insurance verification processes, ensuring accurate and timely handling of patient information. Utilizes strong analytical skills to identify and resolve discrepancies, maintaining seamless operational flow. Knowledge of industry regulations and best practices, contributing to overall efficiency and reduced claim rejections.
Overview
13
13
years of professional experience
Work History
Lead Insurance Verification Specialist
Doctors Hospital at Renaissance Health System
Edinburg, TX
06.2019 - Current
- Verified patient insurance eligibility and benefits to facilitate timely admissions and procedures.
- Collaborated with healthcare providers to resolve discrepancies in insurance information.
- Utilized electronic health record systems for accurate data entry and retrieval of patient information.
- Educated patients on coverage options and financial responsibilities prior to services rendered.
- Conducted detailed reviews of insurance claims to ensure compliance and minimize denials.
- Streamlined workflows by implementing new verification protocols, enhancing operational efficiency.
- Trained new staff on current, correct insurance verification procedures.
- Resolved customer inquiries effectively, ensuring high levels of satisfaction and loyalty.
- Managed communication through multiple channels, including phone, email, and live chat.
- Led cross-functional teams to improve operational workflows and enhance productivity.
Insurance Verification Specialist/Prior Authorization Specialist
Shah Eye Center
Mission, TX
03.2015 - 06.2019
- Verified insurance eligibility and benefits for comprehensive patient care.
- Communicated with insurance providers to resolve discrepancies and clarify coverage details.
- Streamlined verification processes, enhancing turnaround time for patient approvals.
- Trained new staff on insurance verification protocols and best practices.
- Processed prior authorization requests efficiently, ensuring compliance with insurance guidelines.
- Reviewed medical documentation to determine eligibility for services, enhancing accuracy in approvals.
Home Health Aide
Ace Family
Pharr, TX
01.2013 - 02.2015
- Provided compassionate personal care for clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence and understanding of prescribed regimens.
- Supported clients in mobility and rehabilitation exercises, enhancing physical well-being and independence.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Graduate Certificate - Medical Assistant
Southern Career Institute
Pharr, TX05-2018
High School Diploma - Billing & Coding
PSJA North High School
TX01-2014
Certificate - Medical Billing & Coding
Southern Careers Institute
Pharr, TX02-2015
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Call center experience
- Reliable team player
- Patient care
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 11 staff members.
Interests
Timeline
Lead Insurance Verification Specialist
Doctors Hospital at Renaissance Health System
06.2019 - Current
Insurance Verification Specialist/Prior Authorization Specialist
Shah Eye Center
03.2015 - 06.2019
Home Health Aide
Ace Family
01.2013 - 02.2015
Graduate Certificate - Medical Assistant
Southern Career Institute
High School Diploma - Billing & Coding
PSJA North High School
Certificate - Medical Billing & Coding
Southern Careers Institute