Rocco Edivan
Spotsylvania,VA
Summary
Senior Adjuster and Project Management Specialist with extensive experience in negotiating settlements, mitigating project risks, and driving successful outcomes. Demonstrated ability to prioritize competing demands, streamline processes, and deliver measurable results that improve operational efficiency and enhance client satisfaction. Detail-oriented professional and collaborative team player with expertise in staff development, equipment operations, and continuous process improvement. Proven track record of fostering strong stakeholder relationships, optimizing performance, and achieving organizational goals.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Outside Adjuster
Allstate
Spotsylvania, Virginia
05.2023 - Current
- Negotiated settlements with policyholders and third parties to achieve favorable outcomes.
- Evaluated claims to determine coverage according to policy terms.
- Prepared comprehensive reports detailing findings from claim investigations, ensuring clarity and precision.
- Interpreted insurance policy language to ensure accurate application of coverage.
- Collaborated with clients to collect documentation, facilitating efficient claims processing.
- Trained junior adjusters on company procedures and claim evaluation techniques.
- Communicated effectively with customers, enhancing their understanding of the claims process.
- Delivered results that aligned with defined role objectives and key performance metrics.
Project Manager
Semper Dry water Removal
Fredericksburg, VA
08.2020 - 05.2023
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with timelines, assigned tasks to teams, and managed workflow during construction to ensure project alignment.
- Established strong partnerships with teams, vendors, and contractors to enhance project collaboration.
- Developed solutions to project risks and issues, ensuring adherence to quality standards and timeline objectives.
- Defined team objectives and roles for clarity in project execution. and roles with specific goals outlined for each individual.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- I have proficient use in Xactimate with writing estimates and invoices for up to 6 years
Crew Chief
Spartan Emergency Water Removal
Fredericksburg, VA
10.2018 - 08.2020
- Supervised staff duties, providing direction and oversight to ensure safe, efficient operations.
- Implemented procedures for handling hazardous actions and materials to enhance crew safety during operations.
- Followed and supervised work practices to support safety and risk management guidelines.
- Accomplished team objectives by effectively directing daily activities.
- Maintained team flexibility by training members in all key roles.
- Applied knowledge of coverage needs and team member skills to establish work schedules.
Pro Sales Associate
Home Depot
Fredericksburg, VA
10.2012 - 10.2018
- Engaged customers in friendly, professional dialogue to understand and address their needs.
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Collected payments from customers at the cash register. and provided accurate change.
- Answered incoming telephone calls to inform customers about store offerings, products, and services.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built trusting relationships with customers through personalized interactions.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA06-2009
Skills
- Xactimate proficiency
- Insurance Policy Analysis
- Project Management
- Project Development and Lifecycle
- Performance Monitoring
- Work planning
- Team Leadership
- Staff Management
- Team collaboration
- Training and mentoring
- Complex problem solving
- Problem solving
Certification
- Adjuster's License
- IICRC certification
Closing Statement
- I have extensive experience with Xactimate, including many years of training and hands-on use in preparing, reviewing, and delivering estimates and invoices for both water mitigation projects and insurance claims. Customer service has always been a core focus of my career, supported by more than 15 years of experience communicating with clients, guiding them through projects and claims processes, and ensuring a positive customer experience. Throughout my career, I have consistently achieved performance goals in both project management and claims adjusting roles by delivering quality results, maintaining strong client relationships, and effectively managing projects from start to finish.
Timeline
Outside Adjuster
Allstate
05.2023 - Current
Project Manager
Semper Dry water Removal
08.2020 - 05.2023
Crew Chief
Spartan Emergency Water Removal
10.2018 - 08.2020
Pro Sales Associate
Home Depot
10.2012 - 10.2018
High School Diploma -
Spotsylvania High School