Rocco Gambino

Work History

Restaurant Manager

Soulshine Pizza Factory

08.2018 - Current

Implemented effective inventory control systems to reduce food spoilage and waste.
Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Correctly calculated inventory and ordered appropriate supplies.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Assisted in development and implementation of new menus to offer variety and options to customers.
Verified prepared food met standards for quality and quantity before serving to customers.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Motivated staff to perform at peak efficiency and quality.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maximized quality assurance by completing frequent line checks.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Oversaw food preparation and monitored safety protocols.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Demonstrated leadership skills in managing projects from concept to completion.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.

Restaurant Manager

Mississippi Legends Grill

05.2015 - 08.2018

Implemented effective inventory control systems to reduce food spoilage and waste.
Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Reconciled cash and credit card transactions to maintain accurate records.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Strengthened communication skills through regular interactions with others.
Developed strong organizational and communication skills through coursework and volunteer activities.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Exercised leadership capabilities by successfully motivating and inspiring others.
Gained strong leadership skills by managing projects from start to finish.
Skilled at working independently and collaboratively in a team environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Cultivated interpersonal skills by building positive relationships with others.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.

Summary

Overview

Work History

Restaurant Manager

Restaurant Manager

Education

High School Diploma -

Skills

Timeline

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